Job Description

We\xe2\x80\x99re growing!! And looking a for passionate, driven, and energetic candidate to join our team for the full-time position of Business Operations Implementation Specialist located in our Head Office in Guelph, Ontario.



Reporting to the Director, Business Operations, the Business Operations Implementation Specialist is responsible for evaluating and maintaining Skyline Livings core operational business processes to ensure a productive workflow by identifying opportunities for improvement. They will prepare, train and trouble shoot day to day requests. This role will also be responsible for working alongside various departments and vendors to complete tasks associated to systems utilized, while maintaining focus on our shared goal of creating meaningful value and an exceptional experience for our customers, our people, and our communities.

What you will be doing:

• Work with internal and external stakeholders, to evaluate and implement a tenant experience solution including tenant portal module and any additional products as required.
• Prepare and deliver training materials as required and assist in training of users.
• Document and maintain processes for database administration by creating and updating Standard Operating Procedures (SOPs).
• Maintain and update project management system as needed and provide regular updates to management team.
• Extract data, compile reports, and develop customized reporting as required by management.
• Prepare and follow up with training materials as required and assist in training of users.
• Maintain, follow up, and resolve tickets while providing a high level of customer service.

What we look for:

• Minimum two (2) to three (3) years post-secondary education in Business Administration, Information Technology, Project Management, or related field;
• Minimum three (3) years work-related experience in project management, software/systems management or equivalent.
• You have mid-level knowledge of mainstream CRM systems and associated set up.
• You\'re a troubleshooting and problem solving wizard!
• Strong project management skills including risk management, you keep things on track!
• A people person, you will be working with internal and external clients so good customer service is important!

Why you want to work here:

• You like to be recognized for the magic you do (trouble shooting technical problems).
• You get a thrill from staying organized and details are your \xe2\x80\x9cthing\xe2\x80\x9d
• Being part of a great team has been your dream.
• You see the matrix (i.e. have good judgement and innovation)
• Working for a growing company that supports environmental stewardship and social responsibilities is a must for you. Learn more about our sustainability commitments

. * You want to work for a company that supports work-life balance and truly cares that you are 100% fulfilled in your life.

The Skyline Group of Companies is a fully integrated investment management organization: grounded in real estate, powered by people, and growing for the future. Every aspect of Skyline is managed with the utmost care and attention to detail, from consulting with investors to fostering a sense of community at each and every one of its properties.

We offer our employees competitive pay, benefits, paid volunteer day, group RSP, on-going training, growth potential and so much more. Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.

Come be a part of Skyline \xe2\x80\x93 Building Careers and Communities!

Skyline Group of Companies