Job Description

BUSINESS INTELLIGENCE ANALYST (Contact Centre Reporting)

Requisition #:

R25-3391 (GOAPRDJP00000718)

Location:

Remote (within Alberta)

Engagement Type:

Contract

Number of Resources required:

1

Rate (CAD):

Up to $90 per hour / Commensurate with related experience and market competitiveness

Term:

2025-12-03 to 2026-11-30 with 12-month extension available (up to 24-month contract)

Hours per day:

7.25

Security Screening:

Security Screening: Standard (Criminal Record Check)

Submission Deadline/Closing Date:

November 7, 2025 (12:00 PM Mountain Time)

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Tri-global Solutions Group Inc. is seeking one (1) Business Intelligence Analyst (Contact Centre Reporting) to join our talented Service Delivery team at Ministry of Technology and Innovation (Government of Alberta).

WORK MODEL: The successful contractor will be working remotely, though must be available for onsite meetings if required. It is anticipated that this role will be 100% remote.

Work must be done from within the Province of Alberta at all times due to network and data security policies. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:00 - 16:30 Alberta time, Monday through Friday excluding observed holidays.

Please review the project overview and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.

If you know other consultants who may be interested in this opportunity kindly share this job posting.

Thank you.

Tri-global Solutions Group Inc.

Website: https://tri-global.com

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PROJECT OVERVIEW

Project Name:

Contact Centre Reporting

Project Overview:

The Contact Centre Program brings consistent service to 80+ contact centres located within different ministries. These contact centres are serving Albertans, and a significant number of other departments, boards, and agencies.

Reporting to the Contact Centre Service Owner, the resource will participate in development and maintenance needs identified within contact centre program. This includes development, management and enhancement of the contact centre reporting platform.

DESCRIPTION OF SERVICES

Design and build a new PowerBI workforce insights dashboard which consolidates HCM data metrics. Responsibilities will include project planning, stakeholder engagement, prototype design, testing, and release. Collaborate with cross-functional teams, both internal and external, to ensure alignment with business objectives and data reporting requirements. This includes collaboration with both technical and non-technical resources. Capture and maintain documentation of business and technical information, ensuring transparency and traceability. Develop training materials and strategies to enable end-users to effectively use the new dashboard. Provide training to the internal team as needed. Identify and escalate issues and risks as appropriate, and work to resolve them to ensure smooth project progression. Manage tasks, action items, and timelines for the project. Follow up on outstanding items and escalate as needed. Effectively communicate findings, insights, and project progress to stakeholders in a clear and understandable manner for both technical and non-technical audiences. Prepare presentations and demonstrations for engagement with stakeholders. Ensure data governance and data quality practices are adhered to in the creation and maintenance of the new dashboard. Ensure that data security and privacy guidelines are followed in all aspects of the work.

MANDATORY REQUIREMENTS

- Post-Secondary degree, diploma or certificate in Computer Science or related field of study.

- Direct hands-on experience with a comprehensive set of visualization techniques and features that demonstrate both technical depth and storytelling skill using Power BI. (5 years+)

- Experience developing complex measures, calculated columns, advanced time intelligence using DAX (Data Analysis Expressions) in Power BI. (5 years+)

- Direct hands-on experience in analyzing large complex datasets to perform trend analysis, predictive analytics, and forecasting using Power BI and Azure analytics tools. (5 years+)

- Experience in creating and implementing business intelligence requirements. (5 years+)

- Experience preparing visualizations, dashboards, and analytical models. (5 years+)

- Experience understanding and developing requirements for analytical projects. (5 years+)

- Experience with Contact Centre as a service (CCaaS) solutions and understanding of client interaction data is required. (5 years+)

DESIRABLE REQUIREMENTS

- Experience with dimensional modeling techniques. (4 years+)

- Experience with PowerBI, PowerView, Microsoft SQL Reporting, and Analytical Services. (4 years+)

- Experience with relational database modeling techniques. (4 years+)

- Experience working in a data warehouse/business intelligence or relevant data environment in either a development or support role. (4 years+)

NOT FOR YOU?

Check out our other opportunities at https://tri-global.com or follow us on LinkedIn. We thank all candidates in advance. Only candidates selected for an interview will be contacted.

WHY WORK WITH TRI-GLOBAL?

- Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.

- Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.

- Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.

Job Type: Full-time

Pay: Up to $90.00 per hour

Benefits:

Work from home
Education:

Bachelor's Degree (required)
Experience:

Contact Centre as a service (CCaaS) solutions or equivalent: 5 years (required) public sector: 2 years (preferred) Using Power BI for technical and storytelling visuals: 5 years (required) Developing DAX measures, columns, and time intelligence: 5 years (required) Analyzing data for trends, forecasting with Power BI, Azure: 5 years (required) Creating and implementing BI requirements: 5 years (required) Preparing visualizations, dashboards, and models: 5 years (required) Defining requirements for analytical projects: 5 years (required) Working with CCaaS and client interaction data: 5 years (required) Applying dimensional modeling techniques: 4 years (preferred) Using PowerBI, PowerView, SQL Reporting, Analytics Svcs: 4 years (preferred) Applying relational database modeling techniques: 4 years (preferred) Supporting or developing in BI/data warehouse settings: 4 years (preferred)
Work Location: Remote