Job Description

Reports To: Senior Director, Business Development

At Harrison Healthcare, every client interaction is an opportunity to leave a lasting impression, rooted in

compassion,

professionalism, and excellence. We provide world-class, personalized healthcare services in a welcoming, concierge-style environment.

We are seeking a highly motivated and detail-oriented

Enrollment Coordinator

to join our

Calgary clinic

. This role offers an exciting opportunity to contribute to a growing organization redefining healthcare experience through exceptional, personalized service.

As an Enrollment Coordinator, you will play a pivotal role in supporting the

Senior Director of Business Development and Enrollment Associate

in managing the enrollment process for prospective clients. You will ensure a seamless and positive experience by providing administrative, organizational, and client service support. Acting as a trusted liaison, you will guide clients through the enrollment process with professionalism, responsiveness, and a strong commitment to Harrison's value of

compassion

.

The ideal candidate will possess strong communication and problem-solving skills, excel at multitasking, and thrive in a fast-paced, concierge-style environment. If you are passionate about people and take pride in delivering exceptional client experiences, we want to hear from you!

Requirements:

Minimum 2 years' experience in sales coordination, client service, or administrative roles--preferably in healthcare, hospitality, or concierge environments. Familiarity with medical or healthcare-related administrative processes. Proven ability to build trust and rapport quickly, with outstanding interpersonal and communication skills. Passion for people and a natural ability to make others feel seen, heard, and valued. Strong team collaboration, organizational, and problem-solving abilities. Proficiency in computer systems, including CRM platforms and Microsoft Office. Ability to manage multiple deadlines and thrive in a fast-paced, dynamic environment. Professional written and verbal communication skills. A commitment to ongoing learning, improvement, and aligning with Harrison's values of compassion, innovation, and excellence.

Why work at Harrison?

Competitive compensation package. Comprehensive health and dental benefits package. RRSP contribution with employer matching. Health spending and wellness account. Annual professional development allowance and paid days Reimbursement for professional dues

Job Responsibilities:

Serve as the primary point of contact for prospective clients throughout the enrollment process, ensuring a positive and personalized experience. Guide clients through the application and enrollment process, providing clear instructions and support at each stage. Proactively communicate with prospective clients to address questions, provide necessary information, and ensure timely completion of enrollment requirements. Maintain accurate and up-to-date client records in the CRM system, ensuring data integrity and confidentiality. Coordinate with internal teams (e.g., healthcare providers, administrative staff, and finance) to facilitate a seamless onboarding experience for new clients. Monitor and manage enrollment timelines, ensuring all deadlines and requirements are met. Resolve client concerns or barriers to enrollment with professionalism, escalating issues when necessary. Respond promptly (within one business day) to client inquiries by phone, email, or in person--delivering clarity, care, and a high level of service. Provide regular updates and reports to leadership on enrollment metrics and client feedback. Continuously identify opportunities to improve the enrollment process and enhance the client experience. Contribute to training new team members, sharing knowledge, and modeling a culture of excellence and compassion.

Company Profile:

Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest evidence-based medical developments into personalized care plans. Our team is driven by values of innovation, excellence, and compassion, delivering care as if each client were family.

Apply now and become part of a healthcare team that makes a meaningful difference!

For more information, visit

https://harrisonhealthcare.ca/careers/

Job Type: Full-time

Benefits:

Company pension Dental care Extended health care Flexible schedule Life insurance Paid time off RRSP match Tuition reimbursement Vision care
Application question(s):

In accordance with provincial health orders, Harrison Healthcare requires employees to be vaccinated against Covid-19. Are you currently vaccinated against Covid-19?
Work Location: In person