Under the general direction of the Administrative Coordinator - Business Office of the Recreation Services Division, the Coordinator is responsible for participating in the analysis, planning, development, implementation and operation of recreation business practices and customer service systems operating within the Community Services Department. The Coordinator collaborates with the leadership team and other stakeholders to assist with developing and documenting standardized business procedures, operational guidelines and performance measurement systems.
The Coordinator is the department expert regarding operational knowledge of current recreation software along with internal and external compliance requirements. The Coordinator is expected to promote improvement and innovation in both business practices and customer service systems.
The Coordinator supervises a team of permanent trainers and administrative clerks and coordinates the part-time, city-wide front desk clerk recruitment, scheduling and training.
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