Job Description

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Summary

Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Senior Manager, Enterprise Analytics, the Business Analyst is responsible for reports, dashboards, and analytical solutions to support effective use of data by PHC clinical and non-clinical programs, Senior Leadership Team (SLT) and other key partners. Responsibilities include data modeling, data dictionary development and maintenance, application development, documentation, maintenance of users and user permission, performing routine periodic processing activities related to key decision support applications, participating in the design, writing, production, and documentation of standard and ad hoc queries and reports, problem identification, analyzing healthcare data and communicating the findings through the use of data visualization and storytelling. The Business Analyst works closely with colleagues to audit, identify and follow-up on issues related to data quality, metric definitions or process deficiencies. The Business Analyst acts as a key interface between Data Analytics Leads, Solutions Architect and the Data Analytics teams at our partner organizations, as well as the Information Management, Information Technology (IM/IT) departments to ensure the solutions meet the business requirements and the technical specifications and adhere to team standards. This role requires a strong foundation in analytical methods, data warehousing, data visualization and statistics.

Qualifications / Skills and Education

Education, Training and Experience
Bachelor\'s Degree in Computer Science, Business Analytics, Statistics, Mathematics, Data Science, Health Informatics or related field plus a minimum of three (3) years\xe2\x80\x99 recent, related experience with health informatics, business statistics, data visualization and reporting tools or an equivalent combination of education, training and experience.

Skills and Abilities

• Expert proficiency in Tableau and other Analytical and Reporting tools. Strong analytical/modeling skills with the ability to convert raw data into actionable business insights.
• Strong understanding of database and business intelligence concepts.
• Strong understanding of business processes and transactional systems within the business domain.
• Demonstrated ability to understand and prioritize user and business requirements, and to conceptualize information processing solutions in response to them, including analyze, scope and define work effort required to correct program deficiencies and problems.
• Strong interpersonal relationship management skills, a team player with a client/user orientation.
• Excellent oral and written communication skills with demonstrated ability to effectively communicate complex ideas/processes in simple terminology to internal and external stakeholders, including all levels of management.
• Strong quantitative, analytical, and problem solving skills.
• Demonstrated attention to detail and maintaining high quality standards.
• Excellent organizational skills with proven ability to plan and execute complex projects.
• Ability to work to independently, meeting deadlines under pressure, with minimal supervision and frequent interruptions.
• Ability to teach, coach and mentor others.
• Physical ability to perform the duties of the position.

Duties and Responsibilities

1. Designs and build interactive and static data visualizations to provide insights. Supports and respond to internal and external business needs such as statistical, critical data, resource utilization and planning, analysis, monitoring, forecasting, costing, and reporting.

2. Extract, manipulate and analyze complex information from multiple data sources / systems using a variety of software (e.g., R, SQL, Python) in a timely manner.

3. Develops, tests, documents and implements proposed analytical solutions (e.g., reports and dashboards).

4. Liaise with team members and/or other partners to determine analytical solutions requirements including understanding inefficiencies in existing business applications and future business needs.

5. Documents and finalizes reporting requirements/assessments that are in keeping with legislated reporting requirements, guidelines and other timelines or requirements.

6. Ensures that proper audit trails are maintained at all times for files and data. Prepares and validates end-to-end business logic and mappings.

7. Conduct statistical analysis and hypothesis testing to improve forecasting, targeting and performance measurement. Analyzes deviations and investigates causes. Prepares written variance analyses highlighting resource utilization, expenditure patterns, statistical and critical data/information. Identifies errors and takes corrective action.

8. Produces and maintains PHC management reports, departmental dashboards and related management tools. Provides developmental expertise in comprehensive, integrated, longitudinal report design and presentation of statistical, clinical data

9. Provides timely analysis, interpretation and reporting of information following generally accepted principles/ best practices, assessing trends, consulting with relevant partners, and identifying and acting upon opportunities to improve operational effectiveness and efficiency.

10. Assist with data-related technical challenges and perform root-cause analysis to specific business questions and recommend methods to improve data reliability, efficiency and quality.

11. As required, participates in the negotiation of inter-health authority, vendor and/or third party partnership contracts and agreements. Monitors the outcome on the service(s) within PHC.

12. Assists the Manager/or designate in setting short and long term objectives/solutions, and in developing and implementing improvements to the department\xe2\x80\x99s work processes.

13. Fosters strong relationships with internal/external stakeholders and develops and delivers training programs to internal partners in the areas of business data quality, analysis and presentation, and use of all reporting tools and requirements.

14. Participates in a variety of internal/external committees as required and establishes positive working relationships in order to ensure successful outcomes and cooperation.

15. Responds to ad-hoc, on-demand and scheduled business user information requests as they relate to services and support provided by the business groups.

16. Performs other duties as assigned.
Vaccination Flag

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Providence Health Care