Job Description

Req Id: 407135
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content \xe2\x80\x93 we\xe2\x80\x99re revolutionizing how Canadians communicate.
If you\xe2\x80\x99re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Short Description

Short Description

The Bell Mobility Transformation & Systems Project Management Office provides guidance and support for business transformation initiatives focusing on customer experience, process efficiency, and cost savings. The PMO team facilitates project success by establishing best practices, mitigating risks and ensuring on-time project delivery. The successful candidate will be responsible to identify and analyze business problems and define the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining. The successful candidate will partner closely with internal teams such as Client Care, Marketing, Supply Chain, Brand, Legal, Finance and IT as well as external vendors to drive the success of various projects and initiates

Key Responsibilities

Reporting to the Senior Project Manager, the Business Analyst will be involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations. As a member of the PMO team, the Business Analyst\xe2\x80\x99s primary responsibilities include:

• Elicit and document clearly defined business requirements that accurately reflect stakeholder needs
• Map work flow and business processes
• Ensure traceability of solutions to requirements
• Facilitate and provide business impact analysis including risks assessments
• Support testing and change management requirements
• Produce and maintain reference information (Visio maps, guides, policies, step action documents)
• Liaise with cross functional teams, subject matter experts, IT, vendors, project managers and various levels of management and non-management resources.
• Conduct root-cause analysis of existing operational gaps and failures, and recommend possible solutions

Critical Qualifications

• Developed experience in creating / improving and documenting processes (mapping, charting, etc.)
• Excellent analytical, presentation and communication skills (clear, precise verbal and written skills)
• Experience communicating effectively with multiple levels of the organization (managers, directors, VPs)
• Ability to identify business requirements and create or participate in the elaboration of process solutions
• Strong influencing, negotiation and risk management skills
• Strong aptitude to recognize opportunities for improvement and take appropriate action
• Have effective project management and facilitation skills
• Have the ability to time manage / prioritize work under aggressive timeline
• Have the ability to influence and gain stakeholder alignment
• University degree, college diploma and or related work experience
• 3-5 years of business analyst experience in the telecommunications industry or Supply Chain
• Exposure and understanding of various systems and architecture
• Strong understanding and experience with change management principles
• Project Management Institute Certified(PMP) or Certified Business Analysis Professional (CBAP) is an asset
• Proficient in Microsoft Office (Word, Visio, Excel, PowerPoint, Project)

#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information: Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Flexible work profile : Mobile
Application Deadline: 01/20/2023
All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don\xe2\x80\x99t just accept difference - we celebrate it. We\xe2\x80\x99re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, Mississauga
Bell, one of Canada\'s Top 100 Employers.