Job Description

Date Posted: 07/10/2023
Req ID: 32653
Faculty/Division: Faculty of Pharmacy
Department: Faculty of Pharmacy
Campus: St. George (Downtown Toronto)
Position Number: 00054541

Description:

About us:

With nearly 1,000 undergraduate and over 140 graduate students walking the halls of our iconic building, the University of Toronto\xe2\x80\x99s Leslie Dan Faculty of Pharmacy is a recognized global leader in the fields of pharmacy education and research. Together, we are moving science and health through a focus on excellence and innovation.

With over 180 faculty members including researchers, clinician scientists, clinical educators and community, hospital and affiliated experts, we are the top faculty of pharmacy in Canada and ranked among the top globally. We are committed to offering leading-edge pharmacy education programs and driving innovation and discovery in the pharmaceutical sciences. Our scientists are catalysts for the discovery of novel therapeutic targets, new drugs, medical devices, diagnostic tests and new solutions to provide the safest, most effective and affordable therapies for patients and methodologies to foster pharmacy practice excellence.

Visit us at to find out more about the incredible work being done.

Your opportunity:

Reporting to the Director, Information and Learning Technology, this new role will be on the front line for new project evaluation, intake, execution and implementation working with a range of clients and subject matter experts. You will collaborate on the review and analysis of current processes. The incumbent will be responsible for the research, cost estimates, launch, training, support, security and maintenance of core operational systems and business processes, both cloud, and on-premises. You will be the critical link translating user and project business needs into technical solutions and services.

This role will interact with a broad range of projects and portfolios. This is your opportunity to join a Canada Top 100 Employer with fantastic benefits, and exciting career prospects!

Your responsibilities will include:

• Planning and overseeing the implementation of new and/or revised business processes
• Analyzing service delivery and/or internal processes and recommending improvements
• Advising on the creation of efficiencies for business processes and productivity
• Tracking and collecting information on project progress
• Analyzing and preparing documents required for each project or product
• Researching, analyzing and recommending potential changes to system features
• Testing business applications to ensure reliability
• Maintaining vendor contracts

Essential Qualifications:

• Bachelor\'s Degree in Business or Information Technology related field, or acceptable combination of equivalent experience.
• Minimum four years of business analyst experience, analyzing needs, researching, planning and overseeing the implementation of business process improvements
• Experience training users on new processes including drafting and editing training content and facilitating training sessions
• Experience writing technical and complex specifications based on system requirements and writing documents for non-technical users
• Experience conducting Threat Risk Assessment and Privacy risk assessments
• Experience with project management
• Experience liaising with vendors to coordinate service and resolve issues and maintaining vendor contracts
• Strong interpersonal, organizational, project management and time management skills
• Ability to deal with faculty, students and professional colleagues in a tactful, professional and diplomatic manner
• Demonstrated interpersonal, presentation, and communication skills to interact and communicate effectively with various stakeholders
• Strong knowledge of MS products, including MS Dynamics
• Accuracy and attention to detail
• Ability to deal with competing demands in a busy environment
• High level of proficiency with Microsoft programs (Outlook, Word, Access, PowerPoint, Excel)
• Excellent verbal and written communication skills
• Superior organizational, interpersonal and time management skills
• Demonstrated problem-solving skills

Assets (Nonessential):

• Experience with vendor and contract management an asset

To be successful in this role you will be:

• Multi-tasker
• Organized
• Problem solver
• Procedural
• Team player

NOTE: This is an eighteen (18) month term position with the possibility of extension.

Closing Date: 07/18/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time NOTE: This is an eighteen (18) month term position with the possibility of extension.

Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $71,842 with an annual step progression to a maximum of $91,875. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Blythe Campbell

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

University of Toronto