Job Description

Job Posting Title Business Analyst

Job Category IT Client Support Services

Language Requirements Bilingual / Bilingue

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l\xe2\x80\x99\xc3\xa9ventualit\xc3\xa9 o\xc3\xb9 un candidat bilingue qualifi\xc3\xa9 n\xe2\x80\x99est pas disponible, un candidat unilingue qualifi\xc3\xa9 sera consid\xc3\xa9r\xc3\xa9.

Flexible Work Agreement Type

Posting End Date 2024-01-30

Job Grade CS-3

Pay Range $100,112 - $123,275

Job Summary Participates in the work involved in the planning, organizing, business process analysis, requirements, development, acquisition, configuration, enhancements, implementation, and lifecycle of complex computer systems. Provide functional support for specific systems and of the underlying business environment, processes, and workflows. Advise and assist clients in support of system enhancements and technology roadmaps for applications, infrastructure, and services. Participate in the creation of application and/or infrastructure lifecycle strategy and roadmap solutions. Utilize strong interpersonal skills, adaptability, and a quality-focused mindset to collaborate effectively with internal and external stakeholders. Take initiative, demonstrate reliability, and provide valuable support for system enhancements.



What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Assists in the development of the initiatives (projects and lifecycle), and in the formulation of innovative forward-thinking strategies, plans and system roadmaps to advance business needs and reduce costs.
• Contributes to the development of specifications and evaluation criteria for inclusion in requests for proposal and other contracting documents, providing input to acquire solutions, professional and consulting services, participating in the evaluation of vendor proposals/bids.
• Participates in assessing the business, technical and economic viability, and practicality of the solutions in meeting client requirements.
• Participates in planning, providing clear estimations and timelines for when activities and commitment dates will be met.
• Keeps abreast of emerging computing trends, evolving business processes, external vendor solutions and technology platforms specific to areas of specialization.
• Participates in the development of business process definition, including eliciting current state processes, analysis of the current business environment and facilitating the definition of future state processes and recommendations that are valid, traceable, and justifiable.
• Participates in the development of detailed requirements, functional specifications, and application configurations.
• Undertakes/or liaises with change and project teams engaged in the design/development of application, infrastructure and technology solutions and software installations.
• Participates in delivering system testing and documenting requirements; configuring, automating, documenting, and performing test cases and test scripts to identify and correct issues or to verify desired functionality.
• Under Manager\xe2\x80\x99s and/or Team Lead\xe2\x80\x99s direction, may lead in moderately complex or multiple moderately complex project(s), including cross-functional projects as well as guiding and developing junior team members.

Job Requirements

Education:

• University Degree in Computer Science, Information Technology or related field, or an equivalent combination of Education, Experience and Training.

Experience:

• 5 years of experience in the development of business requirements and translating those business needs into functional and technical requirements for simple and complex systems.
• Experience in configuring, supporting, testing, and implementing enhancements as well as support maintenance items in platform applications.
• Experience developing test cases and performing all levels of testing and defect management.
• Experience working directly with vendors communicating issues, priorities and coordinating delivery of software fixes and enhancements.
• Experience with ServiceNow is an exceptional asset.

Knowledge:

• Strong knowledge of cloud applications.
• Knowledge of business analysis methodologies, practices, tools, and techniques.
• Knowledge of modern software development life cycle and software configuration management processes, practices, and techniques, including Agile, Scrum, Cloud Solutions, and DevOps.
• Knowledge of cybersecurity and privacy considerations in systems.
• Knowledge of project management processes and procedures.

Abilities:

• Ability to identify, analyze and specify business processes and requirements and determine how these can best be met within the limitations of time, budget, and staff resources.
• Ability in writing and communicating clear, cohesive, and concise documentation, easily understandable by both technical and non-technical staff and management.
• Strong ability to effectively communicate insights verbally, visually, and in writing.
• Ability to establish rapport, build and maintain effective working relationships with colleagues, business partners and managers.

Personal Suitability:

• Effective Interpersonal Skills: tact, diplomacy, and leadership; collaborate to gain the cooperation and support of people within the organization and externally.
• Quality focused and team-oriented; customer service oriented.
• Adaptable to changing priorities and resilient.
• High degree of initiative, responsibility, judgement, reliability.
• Maturity and timeliness in delivering lifecycle and project outcomes.

Working conditions:

• This position is based at Ottawa Head Office but is eligible for a flexible work arrangement.
• The candidate must be in the Ottawa region or be willing to relocate

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA\xe2\x80\x99s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Nav Canada