Job Description

Business AnalystTracking Code: req1352Faculty/Department: Information Technology (IT) Services DepartmentNumber of Positions: 1Appointment Type: Full-Time ContinuingHours of Work: 35 hours per weekSalary Range: Level 8 - Starting Salary, Step 1 $69,288Posting Date: October 21, 2024Closing Date: November 1, 2024Responsibilities/accountabilities:System Administration

• Identify opportunities for strategic and operational improvements in day-to-day Student Life data management, workflows and technology
• Super user function for system administration and configuration of core Student Life systems
• Troubleshoots system issues
• Performs user testing for system releases

Policy and Process Development

• Assists with the development and maintenance of Student Life\'s data management procedures
• Assists in developing guidelines and policies regarding technology in the department; including back and recovery, archival data, data integrity and user accesses
• Support staff training through development and maintenance of training documents
• Provides support to staff on established procedures, guidelines, and policies while adhering to different ministry policies (PHIPA, FIPPA, etc.) and internal Ontario Tech policies (records management, records retention, data governance, etc)

Data Analysis and Reporting

• Responds to requests for Student Life data and or reports
• Collects, monitors and analyzes statistics related to Student Life data
• Provides functional report design expertise using various business intelligence tools

Data Management

• Assures accuracy and quality of Student Life data records
• Regularly audits Student Life data and recommends necessary corrections and enhancements

Client Service

• Conducts user acceptance testing for upgrades and feature releases for Student Life systems
• Develop training documents/videos for all systems users
• Collaborates with service units as required for support and changes to data collection, management and reporting
• Responds to support tickets through direct/shared email inquiries and service desk generated tickets

Required Skills:

• Communication requires considerable comprehension and interpretation of information of a detailed technical, specialized, and complex nature
• Problem resolution and analysis for system errors and operations enhancements
• Able to develop recommendations and /or modifications to procedures and guidelines
• Able to identify requirements and providing solutions by building and maintaining on-going relationships to understand the service to others

Required Education:

• Completion of a formal post-secondary/college/university program of three academic years in the areas of computer science, information technology, business analytics/design
• An equivalent combination of education and experience may be considered for the position

• Verification of Academic credentials may be required

Required Experience:

• 3-5 years experience
• Relational database design
• Data management, analytics and reporting
• Training document design
• Knowledge of data governance guidelines and policies; including PHIPA and FIPPA
• An equivalent combination of education and experience may be considered for the position

How to Apply:Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until November 1, 2024 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university\'s policies which may also be found on our website and which may be amended from time-to-time.Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority.Ontario Tech University respects people\'s different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.If you require accommodation, please contact , Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university\'sThe university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.Job Location: Oshawa, Ontario, CanadaExpected Start Date: 11/1/2024

Ontario Tech University