Job Description

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About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients\xe2\x80\x99 most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE\xe2\x80\x99RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

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Are you passionate about IT? Do you enjoy working in a fast-paced and dynamic work environment?

Culture and core values are an integral part of working at Wipro. Our company values are our bedrock. They define, make and help us grow. Our character and destinies are energized by our values. We challenge the status quo and continual improvements with constant learning.

Working onsite, the IT technician would be responsible for providing break-fix support of business, and operational critical IT systems at the client\xe2\x80\x99s environment. Through existing service management processes, the technician will make every effort to restore functionality in accordance with customer service level objectives and service level agreements. While technical skills are important to the role, customer-centric focus, ownership and proactiveness are key essential qualities to pursue this position.

Key Responsibilities:

• Ensuring the resolution of incidents assigned in the agreed SLA as well as reassignment of incidents to the appropriate teams before the SLA breach is the most important part of this role.
• Handling the troubleshooting for all escalated calls from the service desk, customer stakeholders and documenting all the actions performed.
• Acting as the liaison between customer staff, managers, and offshore support teams to assist with troubleshooting reported issues and providing operational impact info.
• Troubleshooting issues related to hardware, software, and any associated repair/replacement of the equipment, peripherals, or components.
• Testing, updating, installing, and decommissioning equipment, firmware, application or devices.
• Carrying out preventive maintenance activities of assets according to the agreed frequency and SOPs.
• Ensuring that spares, parts, and consumable stocks are used as per the standard procedures and also reporting the use of such spares or consumables in the EOD report shared to the manager.
• Performing backup roles if any need and internal teams request so. It is necessary for all to have been exposed to first and second-level roles as well as have experience with the incident escalation process. Should be available to support any emergency call even on the off days, if required.
• Carry out structured cabling including cutting, running, tying, and crimping ethernet, switchboard, coaxial, fiber, and power cabling.
• Install/Move/Add/Remove(IMAC) network servers, carrier-grade switches, routers, storage, and transport gear.

Skills/ Qualifications:

• Prior experience on Airport environment and IT systems will be a plus
• Candidates with prior experience of cabling/ networking and working at heights will be preferred.
• Should be well versed with ITIL fundamentals and using ITSM tools for Incident, Change, Service and problem management.
• Should have prior experience in Hardware support and preferably A+ certified. CCNA or Network+ certification would be an advantage.
• General knowledge of equipment in common use in Datacenter/Cable/Cell Site and remote sites, including installation and basic turn up/testing.
• Able to interpret Telecommunication Blueprints, Schematics, and Specs and able to install equipment to specification.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person\'s race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Desktop Support

Wipro