Job Description

Description

Who Are We?

We\'re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV\xe2\x84\xa2. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Position Overview:

The TELUS Health team is looking for a driven, passionate individual with strong analytical and interpersonal skills. Our team, the Health Benefits Management (HMB), has the objective to support insurers\' and employers\' activities to effectively engage plan members in the workforce to make benefits accessible and sustainable.

As a Business Analyst II, you will report specifically to the Flexit360 team. Flexit360 is a one-stop online business solution for employee benefits plan management hosted by TELUS Health. It is a comprehensive benefits management system that supports information transfer with enrollment, automated payroll, human resource information systems (HRIS), and carrier and insurance needs. Flexit360 supports over 150 operating flexible plan designs, including core plus option plans, modular plans, and traditional plans with optional benefits. Click here for more information on Flexit360.

Responsibilities

• Act as a subject matter expert on the Flexit360 solution, to work cross functionally across teams
• Consider and recommend continuous improvement opportunities to increase program and process efficiencies
• Responsible for in depth analysis and definition of client business needs and the design, development and delivery (including documentation, testing, communication) on medium to very complex business problems
• Take vague outline/concepts to produce tangible plans or systems that can be put into place
• Actively participate in project team meeting and lead when necessary
• Participate and lead regular client support meetings
• Gather and document business requirements
• Support the build of test scripts and collaboratively work with testing teams to ensure stable and reliable releases

Qualifications

Required Knowledge:

• Knowledge of Group Benefits Administration
• Proven ability to collect requirements and document business processes and client requirements
• Excellent interpersonal and communication skills
• Experience analyzing and reporting on data
• Knowledge and skills with SQL is preferred

Required Skills & Abilities:

• Strong written and verbal communication skills
• Highly developed personal planning and organizational skills
• Demonstrate the ability to adapt quickly to change
• Ability to work in a fast paced environment while adhering to service level commitments
• Strong analytical problem identification, and problem solving skills
• Capable and willing learner who proactively seeks solutions to business challenges
• Highly proficient in Excel including an ability to write and run Macros, MS Access
• Mandatory French and English bilingualism

Required Experience:

• University degree in Health Science, Computer Science or Business/Commerce
• 3-5 years in comparable role

A bit about us

We\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Health

We\xe2\x80\x99re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus