Job Description

Bridal Sales AssociateAbout usVIMO Wedding is one of the largest bridal stores in Vancouver, BC. We have over thousands of wedding and evening dresses in stock to fit different of your demands. We are dedicated to provide the optimum in selection with utmost quality, reasonable price, and impeccable customer service. Our boutique is designed to offer the customer a relaxing and comfortable environment to shop.Qualifications

• Working experience in retails/customer service (preferred)
• Excellent proficiency in written and verbal communication in English and Chinese (preferred)
• Flexible availability - including weekends, and holidays

Responsibilities & Duties

• Greet the customers over the phone or in person with a sincere, friendly enthusiasm. Communicate in a clear, succinct manner, modifying your approach to fit their needs.
• Send out reminders for the next appointments to ensure whether the customers would attend for the appointments or would like to reschdule.
• Accountable for delivering great service to multiple customers at once and helping the store to reach high customer service standards. Handle customers complaints confidently and proactively. Recognize when to escalate and work with the management team.
• Review customers profiles through systems to understand their preferences, needs. Setup the fitting room and promote suitable services for each customer.
• Check and confirm the booking calendar, make appointments based on requirements and follow up for future sales
• Record sales payments following the standard process, fill in the required sales documents.
• Ensure all rented dresses and accessories are packed well and stored properly.
• Uphold store standards (tidy, well-organized, and prepared for promotions) to ensure a perfect customer experience. Inform the store management of any damaged or broken equipment.

We hope you arePatient, responsible, punctual, honest and trustworthyWith good communication skills, independent thinking and creativityProficient in Microsoft software and can adapt quickly with new softwareAble to life at least 40 poundsJob Types: Full-time, Part-timePay: $18.00-$28.00 per hourExpected hours: 24 - 40 per weekBenefits:

• Dental care
• Store discount

Day range:

• Weekends as needed

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift

Work setting:

• Apparel store

Ability to commute/relocate:

• Burnaby, BC V5J 1E6: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• sales: 1 year (required)

Language:

• Mandarin or Cantonese (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person