Job Description

Le directeur de succursale supervise les operations et le personnel de la succursale et est responsable des ventes (<5 millions de dollars), du service a la clientele, de la rentabilite, de la productivite et de la prevention des pertes. Diriger l'equipe des operations de la succursale (3 a 6 personnes) pour atteindre les objectifs strategiques lies a la generation de revenus, a la realisation des benefices et aux objectifs de croissance, y compris la part de marche grace a l'utilisation de techniques efficaces de gestion des ventes. Communique et applique les objectifs et les politiques du magasin et assure le respect des pratiques de securite, de vente, de surete et de tenue de dossiers. Tient des registres precis des achats, des ventes et des demandes et examine les rapports du magasin pour identifier les zones de gaspillage.



The Branch Manager oversees the branch's operations and staff with accountability for sales (<$5 million), customer service, profitability, productivity and loss prevention. Leads branch operations team (3-6 people) to achieve strategic goals related to revenue generation, profit attainment, and growth goals including market share through utilization of effective sales management techniques. Communicates and enforces store goals and policies and ensures compliance with security, sales, and safety and recordkeeping practices. Maintains accurate records of purchases, sales, and requisitions and reviews store reports to identify areas of waste.



Le Directeur-trice de Succursale est responsable de la gestion integrale de la succursale au quotidien, soit, diriger, former et encadrer les representants du service a la clientele et les employes de l'entrepot. Effectuer des audits periodiques pour s'assurer que le travail est conforme aux protocoles, processus et objectifs etablis tout en repondant aux attentes des clients. Il est le principal reflet du service a la clientele et de la performance des operations. Il travaille en etroite collaboration avec les representants des ventes externes. Il veille au respect des processus et des procedures de l'entreprise, maintient un environnement de travail sur et propre, et veille a l'entretien et a la maintenance de tous les actifs de l'entreprise. Responsable de batir et de maintenir le moral dans la succursale en demontrant des qualites de leadership en donnant l'exemple au personnel en promouvant le travail d'equipe. Communique et applique les objectifs et les politiques du magasin et assure la conformite avec les pratiques de securite, de vente, de tenue de registres et examine les rapports de la succursale. Peut travailler en dehors des heures normales de travail en cas d'urgence au sein de la succursale, au besoin. Participer a des activites supplementaires sur demande.



Responsibilities:



May include:


Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos. Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations. Maintain sales - review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM. Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a timely manner. Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions. Develop plans for increased branch profitability/productivity and drive continuous improvement processes. Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections. Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues. Stay current with cycle counts and keep dead stock at a minimum. Maintain ample levels of inventory to meet delivery and service expectations of all branch customers. Review P&L; hold safety meetings, security reports and maintain facility. Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately. Oversee branch and warehouse appearance, housekeeping, maintenance, and repair. Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner. Maintain a 93%, or higher, audit score Maintain a working knowledge of company's benefits and employee handbook policies. Ensure employees are following safety protocols including maintaining an organized and clean work environment, Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform. May work outside regular working hours in case of emergencies within the branch as required. Participate in additional activities as requested. Connaissance de la gestion des entrepots/inventaires et des equipements de manutention tels que les chariots elevateurs ; Comprehension du P&L (pertes et profits); Experience eprouvee du service a la clientele; Leadership assure, coaching/mentorat et esprit d'equipe avec delegation efficace des taches; Competences efficaces en communication verbale et ecrite et competences interpersonnelles; Solides competences organisationnelles et de gestion du temps; Niveau eleve d'attention aux details et a la conformite et aux resultats; Excellentes competences en resolution de problemes, avec la capacite d'appliquer un bon jugement; Capacite a etablir et a entretenir des relations positives avec les clients, les fournisseurs et les employes; Experience a diriger une equipe d'employes vers un objectif commun; Capacite a faire preuve d'un bon jugement et a prendre des decisions, y compris une ethique de travail et une integrite solide; Connaissance pratique de la suite MS Office (Excel, Outlook, Word);

Nature & Scope:


Ensures work is aligned with the ROM's expectations, goals, and vision Accountable for implementation of policies, processes, and procedures for short-term results Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director Works on difficult to moderately complex issues and projects Provides guidance and training to subordinates Has authority to hire, recommend pay, establish performance and recommend for termination Level of signing authority established by company policy/guidelines

Knowledge & Skills:


Knowledge of warehouse/inventory management and material handling equipment such as forklifts P&L understanding HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts Proven customer service experience with high level of customer satisfaction Proven leadership, coaching / mentoring and team-oriented mindset along with effective delegation of duties. Effective verbal and written communication skills and interpersonal skills Strong organizational and time management skills High level of attention to detail and compliance and results driven. Excellent problem-solving skills, with ability to apply sound judgment Ability to build and maintain positive relationships with customers, vendors, and employees Experience leading a team of employees towards a common goal Ability to apply good judgement and decision-making skills including strong work ethics and integrity. Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint) Working knowledge of CRM & Mincron or similar applications is preferred

Experience:


1 an dans un role de leadership/supervision/1 year in a leadership/supervisory role Experience dans le secteur de la vente en gros de CVC fortement appreciee/Experience in HVAC wholesale industry strongly preferred

Education:


High School diploma or GED equivalent College degree strongly preferred

Physical Requirements/Work Environment:


Must be able to perform essential responsibilities with or without reasonable accommodations Travel for meetings, etc. - up to 25%

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.


The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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Experience

Required1 - 3 years: 1 plus years in a leadership role
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Behaviors

PreferredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group
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Motivations

Preferred* Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization