Job Description

Branch Associate Responsibilities:

Enter / review orders submitted by email, fax, mail, phone, E.D.I. and online Work with the team in shipping to expedite rush orders and provide delivery information to customers Provide (M)SDS sheets where and when necessary Answer customer, vendor, and outside sales representative's calls / emails Research detailed products Handle customer complaints and concerns Provide quotations to customers and sales representatives upon request Maintain knowledge level on product lines by attending a variety of training sessions Warehouse duties such as receiving, put away, picking, and packing Perform all reasonable directions given to you by the Company, including but not limited to, all warehouse duties, deliveries, VMI duties, customer service duties, and any other requirement requested of you, from time to time, in support of the branch operations.

Qualifications:

High School diploma/GED Excellent communication skills Working knowledge of industrial MRO and OHE safety is preferred WHMIS / GHS and Safe Lifting knowledge is preferred

Physical/Mental Demands:

Proficiency in Microsoft Word & Excel Experience with online order systems Willing and capable of learning new skills and transferring that knowledge immediately and accurately Occasionally lift/move objects that range from 10-50 lbs * Frequently sitting, standing, walking, crouching, bending and infrequent climbing, carrying, pushing and pulling of skids via a pump truck and products via a dolly