Job Description

Overview

We are seeking a detail-oriented and organized Booking Agent to join our team. The ideal candidate will play a crucial role in managing appointments and ensuring a seamless experience for our clients. This position requires strong customer service skills, proficiency in various office and insurance software, and the ability to handle multiple tasks efficiently. If you thrive in a fast-paced environment and have a passion for providing exceptional support, we want to hear from you.

Responsibilities

Manage incoming calls providing excellent customer service and support to book appointments and handle schedule Schedule and confirm appointments, ensuring accurate data entry into our booking system. Maintain organized filing systems for client records and correspondence. Assist with clerical tasks such as typing, proofreading documents, and managing office supplies. Utilize QuickBooks for basic bookkeeping tasks as needed. Provide administrative support to team members, including front desk duties and customer inquiries. Collaborate with other departments to ensure smooth operations within the office. Handle customer inquiries professionally and efficiently, demonstrating strong phone etiquette.

Qualifications

Previous experience in an office setting is preferred; medical or dental office experience is a plus. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace. Strong computer skills with the ability to learn new software quickly. Excellent organizational skills with attention to detail. Ability to perform data entry accurately and efficiently. Strong typing skills with a focus on proofreading for accuracy. Demonstrated customer service experience with an emphasis on client satisfaction. Familiarity with bookkeeping practices is advantageous but not required. Ability to work independently as well as part of a team in a dynamic environment. Join us as a Booking Agent and contribute to creating positive experiences for our clients while developing your professional skills in a supportive environment.
Job Types: Full-time, Part-time, Seasonal, Apprenticeship
Contract length: 3 months

Pay: $17.20-$35.00 per hour

Expected hours: 10 - 20 per week

Work Location: In person