Job Description

Do you love living in the mountains and showing others the beauty of Revelstoke? Our Booking Agents are the first point of contact for customers and work with part of a team to ensure they have the experience of a lifetime. We consistently provide outstanding service by focusing on each guest's unique needs, proactively anticipating areas of concern and providing informed descriptions and recommendations on our Tours and Rentals. The smooth coordination of tours and rentals from the initial inquiry to signing waivers and final payments is facilitated by our Booking Agent team. They must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The Booking Agents must have the ability to multi-task, be detail-oriented, and be able to problem-solve in order to effectively deal with internal and external customers.

Job Duties - Booking Agent

Guest Reservations:

Manage inbound inquiries, process bookings, and ensure accurate reservation details through multiple booking systems.

Customer Communication:

Provide pre-trip information, including tour details, protocols, and equipment requirements.

Scheduling and Coordination:

Coordinate tour schedules, ensuring smooth logistics for both customers and guides.

Payment Processing:

Handle payments, send confirmations, and track deposits and balances, including end- of-day balancing tasks.

Client Support:

Respond to customer questions and concerns via email, phone, and in person, maintaining a friendly and professional tone.

Record Keeping:

Maintain accurate booking records and guest profiles in the company's database, ensuring all information is up to date.

Products and Procedures:

Maintain thorough knowledge of all job-related aspects - products, policies and procedures.

Inventory Management:

Handle and keep track of an extensive inventory of sleds and gear.

Tour Customization:

Work with clients to customize private tours or special requests, ensuring an exceptionalexperience. Creating a memorable guest experience and exceeding expectations.

Tour Check-In

Greet guests as they arrive, confirm their booking details, and verify required documentation (waivers, damage deposit, payments). Ensure guests have the appropriate gear and are fully prepared for the tour.

Tour Return:

Receive back all gear given out and hang up to dry, ensuring equipment is safe and ready for the next group of riders. Handle any damage reports and invoicing according to company policy.

Teamwork and Communication:

Strong communication with the whole Great Canadian Tours and Full Speed Rentals team, maintaining a fun, supportive and positive workplace.

Other tasks:

Help out other departments and perform other reasonable tasks as assigned.

Qualifications

Experience:

Experience in customer service in the tourism, hospitality, or outdoor adventure industry. Experience with motorsports not necessary but an asset.
Skills:

Strong organizational skills, with attention to detail. Proficiency in Microsoft 365 / google workspace programs. Familiarity with booking platforms and as well as invoicing and sales systems.
Personal Attributes:

Enthusiasm for outdoor activities and snowmobiling is a bonus! Strong attention to detail and ability to handle customer inquiries with patience and professionalism. Strong organizational and time-management skills. Ability to multitask and work efficiently in a fast-paced environment. Effective communication skills and ability to work both independently and as part of a team.

Work Conditions

Ability to lift up to 30 pounds Regular physical activity including walking, standing, sitting, lifting and kneeling Overtime and weekends as required
Job Types: Full-time, Seasonal, Part-time
Contract length: 4 months

Pay: From $22.00 per hour

Ability to commute/relocate:

Revelstoke, BC: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you currently legally able to work in Canada? Are you available for the advertised start date and the duration of the winter season?
Experience:

Customer service: 1 year (preferred)
Work Location: In person