Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.
THE OPPORTUNITY
The Body Shop Manager will be responsible for running an efficient and profitable body shop through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all body shop service records. Further responsibilities include ensuring that the daily inventory of technicians' and painters' time is consistently sold to body shop customers.
This position is located at our sales and service dealership in Langley, BC
YOUR RESPONSIBILITIES
Forecasts goals and objectives for the department and strives to meet them
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Prepares and administers an annual operating budget for the body shop
Maintains open communications and good relationships with other department personnel - Parts, Service, Sales, Administration and Credit. Strives for harmony and teamwork within the department and with all other departments.
Maintains reporting systems required by general management
Develops and implement a marketing plan that promotes new and repeat business
Understands, keeps abreast of, and complies with federal, provincial/state, and local regulations that affect body shop operations such as hazardous waste disposal, occupational health & safety regulations, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures
Accounts for all documents; ensures that none are missing, and all are processed correctly
Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
Maintains high-quality body shop repairs/painting and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases
Ensures that the work areas and customer waiting area are kept clean
Ensures the proper care, storage, and inventory of special tools
Ensures that customers' body shop service files are up-to-date and readily available for reference
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for painting and repairs
Prepares pricing guides and maintenance menus for frequent labor operations
Handles customer complaints immediately and according to the dealership's guidelines
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the body shop service experience
Monitors and follows up on parts orders with the parts manager to ensure availability
Informs body shop technicians and painters of time allowances on each repair order
Ensures the safety of all employees by:
Enforcing safety requirements, including but not limited to the use of personal protective equipment where required, orientations for young & new workers, and ensuring that WHMIS and TDG training (Canada) or OSHA HCS training (US) is provided
Becoming familiar with and complying with the company's Health & Safety Manual
Supervisory Responsibilities:
Supervises the Body Shop (Commercial Transport) Technicians, the Body Shop Advisor, and the Body Shop Painters. Supervises any part-time employees that may be utilized by the department from time to time.
Hiring, training, motivating, counseling, and monitoring the performance of all body shop staff by ensuring every employee has a thorough understanding of his or her duties and responsibilities
Facilitating and/or conducting technical training and sending employees to appropriate training schools as needed
Establishing and maintaining good working relationships with vocational and technical schools to enhance personnel recruitment activities
Providing programs to ensure the rise in productivity of each employee benefiting both the company and the individual
Leading by example and always displaying professional and ethical conduct.
Holding weekly department meetings
Monitoring body shop employees' daily productivity reports and corresponding payroll records.
WHAT WE LOOK FOR
High school diploma or general education degree (GED) essential
Post-secondary diploma or trades certification in a related field preferred
Heavy-duty truck/equipment technical knowledge
Three years related experience and/or training.
Ability to read, analyze, and interpret financial reports.
Strong leadership skills
Excellent customer relations skills
Strong business ethics with a professional approach always
Functions well with large volume and fast-paced work environment
Valid Driver's License
Periodically lift up to 25 kgs or 50 lbs
SALARY
The salary range for this position is $110,000 - $125,000 plus bonus opportunity.
CANADA BENEFITS PACKAGE
Our employees receive a generous benefits package including:
Extended Medical (including Vision)
Dental
Prescription benefits
RRSP with employer matching program
Long Term and Short Term Disability
Life Insurance
Paid Time Off
On-going training opportunities
Annual boot allowance
ABOUT INLAND TRUCK & EQUIPMENT
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we're ALL IN, we mean we're all in on you and your career.
We are a great place to work--with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.
Are you ready to go ALL IN on a career at Inland? We invite you to apply today!
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