Job Description

Company Overview

Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they\'ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

TD Insurance is part of TD Bank Group, one of Canada\'s largest financial institutions. TD Insurance helps protect clients from the \'accidents of life\' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers

Job Requirements

Ideally, you will have a minimum of 2-3 years of liability claims handling experience

• You have an early understanding of the insurance industry and the related legal environment.
• You are able to prioritize and complete all claims handling related activities around the availability and accessibility of clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required.
• You have superior interpersonal and communication skills.
• You have a strong client service orientation
• You possess excellent organization and time management skills.
• You have effective analytical skills and you are detail oriented.
• You have strong negotiation skills.
• You have the ability to adapt effectively to a changing environment
• You are able to function effectively in a fast-paced, multi-faceted environment.
• You are able to work independently and with minimum supervision
• C.I.P. designation or actively working towards C.I.P. designation is required for licensing purpose; completion of course C11 or equivalent is required to be considered for the role
• Role may include supporting other lines of business based on need, including FRC and CAT; providing support during CAT events including FRC and CAT queues when requested

Hours

35

Job Details

• Investigates claims regarding liability, injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion.
• Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices; complies with all established protocols regarding identification, notification and reporting to Major Claims; complies with all established protocols respecting claims settlement authority.
• Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
• Manage both potential indemnity and expense to ensure sound cost management principles and practices.
• Exercise sound judgment in the evaluation and resolution of all meritorious claims considering all available information adhering to established guidelines.
• Makes prompt contact (in person where practical) with all unrepresented claimants to establish and maintain a relationship of trust and cooperation in order to resolve claims of minor to moderate complexity in a timely manner through a fair and proactive process.
• Manages expectations of claimants throughout the claims process by maintaining regular follow up contact, and delivering on commitments made to resolve claims in a timely manner and fair process.
• Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.
• Complete all required reports and all notepad entries in a timely manner

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we\'re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\'re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you\'d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\'s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\'s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Business Line

TD Insurance

Job Category - Primary

Insurance

Job Category(s)

Insurance

Job Family

Insurance Claims Management

Time Type

Full Time

Employment Type

Regular

Pay Details

We\'re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Careers Web Site Cities

Canada-Nova Scotia-Halifax

TD Bank