We are seeking an experienced person to fill the role of full-time
Billing Specialist
. The primary focus of this role is to provide excellent customer service to our customers through responding to customer inquiries by phone and email regarding billing and account management (e.g., new account set up, adding PAD payment, closures). The role requires comprehensive knowledge of our policies and procedures. We are looking for someone who wants to grow with our business and be part of our team long term. This position requires a highly organized, proactive, reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, de-escalation, multitasking, prioritization, policy and procedure compliance, data / information management and billing / finance are needed for success. Must be experienced working in high volume fast paced environments.
Clean Cut Energy (www.cleancutenergy.ca) is a Guelph-based business which provides utility submetering and billing services to multi-unit complexes. We provide cutting edge wireless utility monitoring which works with easy-to-use online software, allowing our customers to access and monitor their utility usage data. With use of this monitoring, we are committed to helping our customers reduce their utility usage and save money while supporting our environment through water and resource conservation.
Only those candidates with accounts receivable and customer service experience will be considered
Full time (37.5 hours/week)
Working Hours: 8:30 am - 5:00 pm Monday to Friday
Compensation: $57,000 to $60,000 (depending on experience) starting salary plus paid vacation and annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period.
You have:
Post-Secondary education in Administration, Business, Accounting, Paralegal or other discipline with equivalent experience
3+ years of relevant experience
strong computer (MS Office and Google) and database skills, specifically with spreadsheets
strong communication and customer service skills
conflict resolution and de-escalation skills
experience working in fast paced high volume environments
ability to interpret and follow corporate policy and procedures
ability to review, interpret and apply legal policy and documents
experienced with Accounts Receivable (billing / finance)
experienced or knowledgeable in arrears management / collections
very high attention to detail with a focus on accuracy with large volumes of information
strong ability to work with numbers
strong problem-solving skills with the ability to investigate and resolve issues
highly organized
very strong time management and prioritization skills with many tasks and fluctuating workload levels
demonstrated experience working independently and dependably
friendly, helpful and patient
a professional customer service telephone manner
work well independently as well as in a team
self-motivated and takes ownership of work
clean criminal record supported by Criminal Record Check
Responsibilities include:
taking customer calls and emails - addressing account and billing related questions, providing information and resolving billing issues
responding to emails and calls from clients (Property Managers and Developers)
implement CCE Customer Complaints Policies & Procedures
addressing high bill inquiries through assessment of utility usage and billing rates
identifying billing errors and requesting bill correction from management
maintain accurate database of client files including information regarding contact, payments and communication
opening and closing customer accounts
identifying and documenting account issues for resolution
maintain an ongoing up to date status of onboarding activities for new buildings
ensure all other administrative tasks are completed associated with a new building (i.e., create building folder, add new building information such as fees and rates to the system, calculate % savings fee)
ensure Welcome Packages are created and always up to date with current information such as administrative fee changes (updated once a year)
undertake collections calls and emails seeking resolution of payment
consistently, communicate and enforce Arrears Management Policies with customers
implement Tenant Arrears Policy which include tenant account closures, balance transfers to owners, risk of eviction notices
issuing arrears notices to customers
draft and issue Arrears Payment Agreements with customers, developing and outlining payment terms and conditions for customer sign off
oversee tracking and compliance with signed Arrears Payment Agreements, issuing warning notices or notices of Agreement termination when customer defaults
draft and issue Notice of Lien (NOL) supporting documentation packages to solicitor
liaise with solicitors regarding Notice of Lien and / or Registered Liens
responding to Property Management Inquiries with arrears status updates
draft and issue utility Disconnection Notices in accordance with OEB regulations and CCE Disconnection Policy & Procedures
coordinate utility disconnection activities with Electrician
coordination with contractor (i.e., plumber) to undertake install and repair work
scheduling meter installation or wire repair appointments for technical staff
generating Work Requests (meter or wire repairs) for technical staff
generate meter reading requests for technical staff
downloading and input of invoices
assisting with the development and updating of operational policies and procedures
review and contribute to Conditions of Service updates annually
preparation of letters and summaries
work in accordance will all CCE company policies and procedures
attend team meetings and regular touch-in calls
general office duties as assigned
Applicants will be screened as they come in so we encourage applying early.
Serious applicants only please. If a resume and cover letter is suspected of being generated by AI, the application may not be considered.
We ask that all applications include a cover letter which outlines what you feel you can bring to the position and CCE and how this position fits into your career goals. Only those including a cover letter will be considered. As we are a small team, fit is very important, as such we ask that applicants complete the personality test available at www.16personalities.com/free-personality-test and submit the results along with their cover letter and resume.
Please apply by email with your resume, cover letter and personality type from the 16 personalities quiz to careers@cleancutenergy.ca
Deadline to apply is September 25 2025 at 5pm
By submitting your application you confirm that all information provided is correct and accurate. Any false claims or misleading information will result in refusal of your application
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the "Help" button in the application.
Only those candidates selected for an interview will be contacted. Applications are reviewed by humans, not AI.
Job Types: Full-time, Permanent
Pay: $57,000.00-$60,000.00 per year
Benefits:
Disability insurance
Extended health care
Life insurance
Paid time off
Education:
DCS / DEC (required)
Experience:
related: 3 years (required)
Work Location: In person
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Job Detail
Job Id
JD2737078
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Kitchener, ON, CA, Canada
Education
Not mentioned
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Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.