Job Description

Billing Specialist

SafeHouse Science

Location:

Remote-first role with optional in-clinic work in St. Albert, Alberta

Engagement Type:

Independent Contractor

Clinical Focus:

Veterans, First Responders & Trauma-Exposed Populations

Reporting To:

Leader, Clinical Operations

About SafeHouse Science

SafeHouse Science Inc. is strengthening its national clinical model and expanding veteran-centered services across Canada. As part of this growth, we are recruiting a Billing Specialist to support SafeHouse's interdisciplinary network of clinics, serving veterans, first responders, and civilian patients requiring trauma-informed, complex-care support.

Position in the Clinical Model

The Billing Specialist is a core operational role responsible for the accurate authorization, billing, and reimbursement of clinical services across SafeHouse's multi-payer healthcare environment. Sitting at the intersection of clinical operations, finance, and payer compliance, this role ensures treatment activity is translated into timely, defensible revenue.

With a primary focus on Veterans Affairs Canada (VAC) billing through Medavie Blue Cross, the Billing Specialist owns end-to-end authorization and billing execution across applicable Programs of Choice. The role requires strong judgment around payer rules, provider scope, and fee structures to minimize revenue leakage and support predictable cash flow.

Beyond execution, the Billing Specialist is accountable for building and maintaining standardized, audit-ready billing workflows that scale across clinics, services, and practitioner types as the organization grows.

Key Responsibilities

Work in close collaboration with clinicians, allied health practitioners, administrative teams, and leadership to design, standardize, and refine authorization and billing processes across multiple services and payer types. Manage end-to-end medical billing processes across multiple payers, with a primary focus on Veterans Affairs Canada (VAC) billing through Medavie Blue Cross. Prepare, submit, track, and reconcile VAC billings under applicable Programs of Choice Obtain, manage, and track pre-authorizations for services under VAC/Medavie and other applicable payers, ensuring alignment with treatment plans and payer requirements. Coordinate pre-authorization requirements across multiple practitioner types (e.g., General Practitioners, Physician Assistants, Nurse Practitioners, Registered Nurses, Psychologists, Registered Massage Therapists, and other allied health providers), accounting for provider credentials and scope of practice. Ensure services are billed accurately and efficiently by optimizing codes based on approved authorizations, treatment plans, provider credentials, and applicable fee schedules. Utilize electronic medical record (EMR) systems to review documentation, validate billable services, and support accurate claims submission. Build, document, and maintain customized billing workflows, guidelines, and reference materials that function as a standardized billing "playbook". Investigate, resolve, and track rejected, denied, or delayed claims, identifying root causes and updating workflows to prevent recurrence. Communicate with insurers, AHS, VAC/Medavie representatives, practitioners, and internal teams to clarify requirements, resolve issues, and support consistent billing practices. Maintain accurate, audit-ready billing and authorization records in accordance with payer and organizational requirements.

Required Qualifications & Skills

Proven experience in medical billing, including coding and claims submission across multiple practitioner types. Experience with AHS and VAC/Medavie claim processing (POC 8, 12, etc.) is a strong asset. Ability to navigate EMR systems to validate documentation, authorizations, and billable services; experience with TELUS Collaborative Health Record (CHR) is a strong asset. Strong organizational skills, attention to detail, and ability to maintain clear, audit-ready documentation. Demonstrated ability to handle sensitive patient and medical information with strict confidentiality and in compliance with privacy regulations. Ability to navigate complex payer requirements and make informed decisions independently. Flexible and adaptable, with the ability to learn quickly and creatively develop solutions in a dynamic, evolving billing environment. Excellent collaboration and communication skills across clinicians, administrative teams, and leadership. Experience with third-party insurance, WCB, and MVA claims an asset.

Work Environment

Fully remote role, based in Alberta. Collaborative, operations-focused environment working closely with clinicians, allied health providers, administrative teams, and leadership. Access to EMR systems, administrative tools, and organizational support to enable accurate, audit-ready billing execution. Governance-driven clinical model that prioritizes compliance, quality, and consistency while supporting professional judgment and autonomy.

Compensation Structure

Competitive independent contractor compensation, structured around hours worked, experience, and demonstrated skill level.

Details will be discussed directly with qualified candidates.

How to Apply

Please submit a CV and brief expression of interest to

Referrals from clinical, veteran, and first responder communities are welcomed and appreciated.

Job Type: Fixed term contract
Contract length: 12 months

Pay: $55,000.00-$75,000.00 per year

Benefits:

Flexible schedule Work from home
Work Location: Remote