Job Description

One of our major banking clients is looking for a Bilingual Service Representative (Office, Outlook, Adobe, OneDrive)
Length: 3 months contract with the possibility of an extension and conversion to permanent employment
Location: Montreal, Quebec - Onsite
Working Hours: 8 am - 4 pm

\'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !\'

Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to talent@teamrecruiter.com

Please mention the job title above in the subject line
The recruiter in charge of this role is San Thangarajah

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If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
ROLE RESPONSIBILITIES (including but are not limited to):
Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments
Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements
Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience
Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.
Analyzes data and information to provide insights and recommendations
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager
May perform quality control and training
Organizes work information to ensure accuracy and completeness
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements
Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures
Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests
Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met
Checks and reconciles information and documentation to ensure accuracy and completeness
Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives
Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes
Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained
Completes complex & diverse tasks within given rules/limits
Analyzes issues and determines next steps; escalates as required
Broader work or accountabilities may be assigned as needed
Qualifications:
MUST-HAVE SKILLS:
Bilingual - French & English (able to read, write & speak)
1 - 2 years of relevant experience in analytical, communication based role
Knowledge and experience using relevant systems and technology (Microsoft Office, Adobe PDF, OneDrive, Outlook)
Ability to multi-task in a fast-paced environment

NICE-TO-HAVE SKILLS:
Previous banking experience

SOFT SKILLS:
Prioritization skills
Organization skills
Collaboration and team skills
Analytical and problem solving skills
Knowledge of the risk and regulatory requirements of the business

EDUCATION:
Post-secondary

INTERVIEW:
1 round with HM via MS Team/Phone

Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply !

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We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.

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