Job Description

N\xc2\xba de r\xc3\xa9f : 103409

Title: Bilingual Customer Service Representative (French/English)
Location: Toronto 100 % On-site
Type: Permanent

We are looking to hire a Bilingual CSR (French/English) for a great client in the Manufacturing industry. This is a great opportunity to build your career and progress within the company.

The overall responsibility of the position is answering inbound customer inquiries via phone, email, and chat, taking orders, providing order status, offering post-sales problem resolution and product information. They will translate product information into English for the CSR at the store level. Based on the type of customer inquiry, they will subsequently investigate and resolve customer problems per established policies and procedures, thus ensuring 100% customer satisfaction.

Responsibilities:

- Respond to telephone calls, chats, and emails from customers by adhering to current standard operating procedures and Group company policies
- Resolve problems efficiently and professionally by applying knowledge of the company\'s products
- Process call disposition in operating system and ensure 100% data accuracy
- Document all customer enquires accurately in operating system
- Provide quality customer service on every call with empathy, professionalism, and complete customer satisfaction
- Promote good listening skills
- Continuously maintain and update knowledge of company\'s products - new and existing
- Communicate clearly and effectively with customers, co-workers, and management
- Ensure that Department Manager is continually and fully informed of all job-related matters
- Actively communicate job information to other personnel concerned, thereby eliminating misunderstanding
- Seek out necessary information required to accomplish responsibilities
- Maintain confidentiality of privileged information
- Proactively establish and maintain effective working team relationships with all support departments
- Other duties as assigned

Knowledge / Skills Requirement:

- Secondary/Post-secondary education or equivalent work experience
- Minimum 3 to 5 years\' experience in an order entry/Customer Care/Support position of similar responsibility
- Proficient use of Microsoft Office (Excel, Word, Outlook)
- Excellent Typing Skills; 40 wpm
- Customer Service focused Attitude
- Excellent written/verbal communication and documentation skills
- Able to work independently and efficiently to meet deadlines
- Self motivated, detail-oriented and organized

If interested, please connect with Alia Hussain at .

Quantum