Job Description

ABOUT THE ROLE
To be a point of contact offering case management support services to patients. Assist the patients, physicians and nurses with the completion of all program-specific paperwork if needed for PSP Hub Programs. Act as a resource to physicians who are prescribing medications and patients who need on-going support and lab monitoring. This position reports into the Program Manager. A DAY IN THE LIFE

• Ensure patient has been enrolled through support program /PSP Hub Program
• Review patient charts (paper and electronic based); keep electronic charts
• Gather all pertinent and appropriate information from the chart to complete the necessary forms in a concise, organized and professional manner.
• Proactively offer assistance to patients and advocate on their behalf.
• Work with the site representatives to support specific customer needs.
• Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients and clinics.
• Provide updates to stakeholders as requested and required.
• Perform data-entry, answer inbound calls, make outbound calls, and manage e-mail and fax software, general administrative functions including faxing and filing.
• Must be able to identify and report AE\xe2\x80\x99s to Health Canada (if applicable) and enter into source system and third party systems.
• Report and document Adverse Events as per Pharmacovigilance requirements.
• Participate in ongoing internal and/or external continuing education activities
• Adhere to Bayshore Policies and Procedures
• Participate in quality activities and continuous improvement initiatives in keeping with the company\'s Quality Management System as well as specific performance indicators for the project
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
• Complete other tasks as requested

• Excellent verbal and written skills on English and French
• Previous reimbursement experience
• Strong customer service, communication, problem solving skills required
• Comfortable working in a contact centre environment
• Proficient in Microsoft Office applications (Word/Excel)
• Team Player
• Post-secondary education or equivalent
• Organized with a high attention to detail