Job Description

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable, verified accommodation requests.

This position is full-time permanent for Toronto or Montreal

working 8AM - 4PM (Eastern time).

Non-nurse position.

50% work at home and 50% travel to physician clinics

We are looking for a highly skilled Field Case Manager (FCM) to join our team to support patients and treating healthcare professionals via our Patient Support Program (PSP). This is a unique and rewarding role in the Immunology space and we are seeking individuals that are passionate about making a meaningful difference in patients' lives. In this role, the individual is to act as a single point of contact for physicians, clinic nurses, and patients, this role includes customized administrative and clinical support for physicians, frequently within their offices, as the FCM takes full ownership of patient onboarding and supports the ongoing needs of patients and HCPs throughout the entire treatment journey. Some duties include but are not limited to patient education on disease-state and medication (including side effect management), adherence support, reimbursement navigation support and adverse event reporting.

The focus of this position is to ensure rapid access to medication through a truly exceptional experience for prescribers, clinic staff, and patients. This is a field-based position with travel required. Also, establishing and cultivating strong relationships with the healthcare provider community is a critical part of this role.

This is a truly a rare and exciting opportunity to be part of helping to build and shape a new Patient Support Program with lots of opportunity to learn and grow!

Job Summary:

• The Field Case Manager (FCM) will be the primary program contact for both patients and prescribers.
• The FCM will be responsible for the timely enrollment of the patient into the Patient Support Program.
• Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required.
• The FCM may be required to conduct in-office patient chart reviews to obtain data required for the above-mentioned reimbursement navigation support.
• Conduct information and conduct patient financial assessment eligibility based on program guidelines.
• Provide responses to general inquiry calls based on information provided as part of the program materials.
• Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment.
• Proactively monitor the patient's file to ensure that reimbursement and financial assistance renewals are done in a timely manner.
• Process documents supporting the patient's care, including infusion reports, lab results, copays
• Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements.
• Gather all pertinent and appropriate information and complete necessary documents in a concise, organized and professional manner.
• A thorough understanding of pre-biologic work-up required prior to start of any biologic medication (e.g., TB testing, imaging, bloodwork)
• Ability to assess patient's readiness to receive a biologic medication (e.g., health checklist)
• Must be capable to effectively communicate appropriate information about the disease state and the prescribed medication; assess knowledge levels to fill any gaps in the patient's knowledge, all limited to client approved materials and the product monograph.
• Ability to liaise and collaborate with internal partners beyond the program team, including pharmacy and clinic teams to support all elements of the patient journey.
• FCM is responsible for escalation management in cases where assistance beyond program scope is required.
• As a central participant in the patients' circle of care, the FCM has a role in providing pertinent and relevant updates to physicians and clinic staff

Education:

• University degree in a healthcare or life sciences related field is preferred and/or relevant experience required

Experience and Required Skills:

• 3 or more years of related experience an asset
• Experience in bio-pharmaceuticals, sales and/or and customer relationship building considered a strong asset

• Experience in immunology is an asset
• Experience with biologic medications, including pre-work up requirements is an asset
• Thorough knowledge of adult learning principles and training to support disease and medication education, and appropriate adherence support.
• Comprehensive knowledge of assigned product lines; training will be provided

• Substantial knowledge of personal computers and accepted business software (i.e. MS Office: Word, Excel).

• Possesses a high level of motivation to go above and beyond stated requirements to ensure an exceptional experience

• Understands the importance of and demonstrates a commitment to personal and professional growth

• Understands and applies techniques to manage and prioritize multiple priorities.
• Understanding of company's vision, organizational structure, culture, philosophy, operating principles, values & code of ethics; training will be provided

• Must be fully bilingual in French and English

Physical Skills, Effort and Working Conditions:

• Stress can be a factor of the position because of the variety of duties and prospects of peak periods in certain situations due to the reality of medical management.

• Physical risks are minimal; COVID-19 protocols require strict adherence

• May require operation a vehicle to support clinic visits
• Remote working capabilities, including an appropriate office space allowing privacy for confidential conversations

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Career Level - Professional - P1

Worker Type Regular

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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