Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

PRINCIPALES FONCTIONS ET RESPONSABILIT\xc3\x89S:

La gestion des projets et/ou des cas assign\xc3\xa9s.

L\'adh\xc3\xa9sion aux processus g\xc3\xa9n\xc3\xa9raux de l\'entreprise.

L\'assistance t\xc3\xa9l\xc3\xa9phonique

La mise en \xc5\x93uvre de programmes de centres d\'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la sant\xc3\xa9 un soutien t\xc3\xa9l\xc3\xa9phonique. Les lignes d\'aide actuelles portent sur:

Les questions de financement et d\'acc\xc3\xa8s, y compris les programmes d\'acc\xc3\xa8s priv\xc3\xa9s, publics et particuliers;

programmes de conformit\xc3\xa9

administrer et adh\xc3\xa9rer \xc3\xa0 des protocoles de gestion des cas, y compris la surveillance clinique, la collecte de donn\xc3\xa9es, le suivi continu du patient, la conformit\xc3\xa9, la surveillance de l\'arr\xc3\xaat ou de l\'abandon de traitement, le rapport des \xc3\xa9v\xc3\xa9nements ind\xc3\xa9sirables, et la liaison avec les fournisseurs de soins de sant\xc3\xa9 primaires;

la mise en \xc5\x93uvre d\'initiatives de recherche de march\xc3\xa9 relatives \xc3\xa0 la pharmaceutique et \xc3\xa0 la biotechnologie avec des m\xc3\xa9decins, des patients, des pharmaciens ou d\'autres professionnels de la sant\xc3\xa9 param\xc3\xa9dicaux;

tous les programmes destin\xc3\xa9s aux patients s\'appuient sur des m\xc3\xa9thodes de traitement des dossiers et comprennent une quantit\xc3\xa9 importante d\'appels sortants.

Documenter chaque activit\xc3\xa9 dans la base de donn\xc3\xa9es sp\xc3\xa9cifique du programme.

Participer et assister \xc3\xa0 la formation continue de perfectionnement et aux cours de formation sp\xc3\xa9cialis\xc3\xa9e pour des produits ou des programmes sp\xc3\xa9cifiques tels que jug\xc3\xa9s appropri\xc3\xa9s par le gestionnaire.

Fournir des commentaires concernant les protocoles actuels, la base de donn\xc3\xa9es, les processus et les relations inter-d\xc3\xa9partementales.

Communication claire au gestionnaire, pod, et coll\xc3\xa8gues form\xc3\xa9s aux programmes concernant la gestion de cas pendant les absences pr\xc3\xa9vues.

Avec les gestionnaires, participer au processus de formation de nouveaux gestionnaires de cas, y compris mais non limit\xc3\xa9 \xc3\xa0 l\'observation et la surveillance des appels.

Responsable de signaler tous les \xc3\xa9v\xc3\xa9nements ind\xc3\xa9sirables aux d\xc3\xa9partements concern\xc3\xa9s.

Le/la gestionnaire de cas sera \xc3\xa9galement affect\xc3\xa9(e) \xc3\xa0 d\'autres fonctions et t\xc3\xa2ches au besoin de temps \xc3\xa0 autre.

PRIMARY DUTIES AND RESPONSIBILITIES:

• The management of the assigned projects and/or cases.
• Adherence to the general company processes
• Telephone support:

• Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
• funding and access issues, including private, public and special access programs;
• compliance programs
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
• All patient programs are based on casework methods and include a significant amount of out-bound calls.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments
• The Caseworker will also be assigned other duties and tasks as required from time to time

What your background should look like

EXP\xc3\x89RIENCE ET NIVEAU D\xe2\x80\x99\xc3\x89DUCATION REQUIS:

Formation g\xc3\xa9n\xc3\xa9rale requise dans des domaines tels que l\'administration des affaires, la comptabilit\xc3\xa9, les ventes, le marketing, les sciences informatiques ou des vocations similaires, g\xc3\xa9n\xc3\xa9ralement obtenue via l\'ach\xc3\xa8vement d\'un programme de dipl\xc3\xb4me d\'associ\xc3\xa9 de deux ans ou une combinaison \xc3\xa9quivalente d\'exp\xc3\xa9rience et d\'\xc3\xa9ducation.

Un minimum d\'un (1) an d\'exp\xc3\xa9rience en service \xc3\xa0 la client\xc3\xa8le

Bilingue (fran\xc3\xa7ais/anglais) est requis.

Capacit\xc3\xa9 \xc3\xa0 effectuer plusieurs t\xc3\xa2ches

Attention aux d\xc3\xa9tails

Excellentes aptitudes de r\xc3\xa9solution de probl\xc3\xa8mes

Exp\xc3\xa9rience dans le domaine m\xc3\xa9dical et pharmaceutique est un atout.

Connaissance pratique de Word, Excel et Outlook

\xe2\x80\x8b

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d\'\xc3\xa9quipes interfonctionnelles.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate\'s degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service
• Bilingual (French/ English) is required
• Ability to multitask
• Attention to detail
• Strong Problem solving skills
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook

The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

COMP\xc3\x89TENCES , CONNAISSANCES ET APTITUDES REQUISES:

Connaissance approfondie de l\'industrie de la distribution pharmaceutique

Connaissance pratique de syst\xc3\xa8me automatis\xc3\xa9 de gestion d\'entrep\xc3\xb4t

Solide sens des affaires et sens financier

Solides comp\xc3\xa9tences analytiques et math\xc3\xa9matiques

Aptitude \xc3\xa0 communiquer efficacement \xc3\xa0 l\'oral et \xc3\xa0 l\'\xc3\xa9crit

Aptitudes interpersonnelles et de leadership efficaces

Sens de l\'organisation; attention aux d\xc3\xa9tails

Capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9specter syst\xc3\xa9matiquement les \xc3\xa9ch\xc3\xa9ances

Excellentes aptitudes de r\xc3\xa9solution de probl\xc3\xa8mes; capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9soudre les probl\xc3\xa8mes de mani\xc3\xa8re efficace et efficiente

Excellentes aptitudes \xc3\xa0 la pr\xc3\xa9sentation

Connaissance de Microsoft Word, Excel, PowerPoint et autres programmes Office

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members\xe2\x80\x99 ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

.

Schedule

Full time

Affiliated Companies: Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company\xe2\x80\x99s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

COVID-19 Vaccine Policy

As of October 18, 2021, Cencora requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen\xe2\x80\x99s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Cencora