Bilingual Mortgage Information Specialist
Oakville, ON, Canada
Job Description
b'
Job Summary
The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions and responding to specific information requests.
Responsibilities
Sagen will provide accommodations to applicants with disabilities throughout the selection process to meet their individual needs.
As an Employer Partner of the Canadian Center for Diversity and Inclusion and a member of the Black North Initiative, Sagen encourages you to apply and join a fantastic organization.
The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions and responding to specific information requests.
Responsibilities
- Provide the highest level of customer service in a fast-paced, high-volume contact centre environment.
- Respond to general mortgage insurance questions and specific mortgage insurance product information requests received via a toll-free phone number and email.
- Provide accurate premium calculations and quotes to our lender partners.
- Support the Eastern Underwriting Centre by following-up on outstanding appraisals as required.
- Administer and provide ongoing support to lender partners with respect to Sagen systems.
- Possess general knowledge of Sagen business functions in order to effectively redirect inquiries.
- Bilingual \xe2\x80\x93 Fluent in English and French (written and verbal) .
- Completion of a Post-Secondary degree/diploma.
- Experience working in banking industry with working knowledge of mortgages lending processes and credit.
- Demonstrated customer service skills including experience working in an inbound contact center environment.
- Demonstrated organization skills and the ability to multi-task.
- Possess basic computer skills to facilitate the exchange of emails, accessing the Internet, managing files, or creating basic reports or presentations. Prior experience using Microsoft products is an asset.
- Ability to work various shifts between the hours of 8am to 6pm est. Monday through Friday
- Possess general knowledge of Sagen\xe2\x80\x99s business functions in order to effectively redirect inquiries.
- Possess basic knowledge of underwriting philosophy and practices.
- Knowledge of appraisal platforms is an asset.
Sagen will provide accommodations to applicants with disabilities throughout the selection process to meet their individual needs.
As an Employer Partner of the Canadian Center for Diversity and Inclusion and a member of the Black North Initiative, Sagen encourages you to apply and join a fantastic organization.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2143475
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationOakville, ON, Canada
-
EducationNot mentioned