Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You\xe2\x80\x99ve come to the right place. We\xe2\x80\x99re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we\xe2\x80\x99d like to hear from you.













Working Arrangement At Home We are looking for a dynamic individual to join our team as Mortgage Retention Specialist on a 12 Month Secondment with Manulife Bank. English and Bilingual (English/French) are encouraged to apply. As Mortgage Retention Specialist, you will:

• Optimally probe to gain an understanding of the client\xe2\x80\x99s needs in order to educate and provide resources
• Build long-lasting relationships with customers and serve as primary contact for future mortgage business needs and repeat business
• Handle high volume of complex files
• Perform sound judgment in assessing various internal and external variables
• Highly skilled in effectively overcoming customer objections and complaints
• Build and maintain a strong mortgage industry awareness in current rules and regulations
• Develop and maintain up-to-date knowledge of the Bank\xe2\x80\x99s current promotions, products and technology enhancements
• Work in partnership with the Bank Sales team in support of the client; their advisor and other distributor relationships
• Support the mortgage renewal journey with customers from beginning to end including posting the transaction on the banking systems and ensuring all appropriate disclosures are met
• Proactively identify issues, report on client concerns, identify process gaps and ways to improve service and retention tactics

As Mortgage Retention Specialist, you have:

• Demonstrate strong communications skills, articulating the complexity of our unique mortgage products\xe2\x80\x99 features in a clear and concise manner
• Strong customer focus, with the ability to influence and negotiate
• Result oriented and strong accountability with business goals
• Excellent interpersonal skills with a high level of professionalism
• Excellent problem solving, analytical, judgment and decision-making skills
• Effective time management and ability to organize and prioritize
• Excellent business acumen with strong decision-making skills
• Thorough knowledge of CMHC insurability rules
• Extensive knowledge of features and benefit of Bank mortgage product and identify when key feature can meet client goals
• Understanding of Manulife Bank\xe2\x80\x99s products

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .






Salary & Benefits The annual base salary for this role in the primary location of CAN, Ontario - Full Time Remote is expected to be between $48,450.00 CAD - $80,750.00 CAD. If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.