Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



The Bilingual Mortgage Onboarding Specialist delivers customer service to internal and externals customers and processes financial and non-financial requests. The position is responsible for ensuring customer satisfaction with company products and services through the timely and accurate processing of transactions as well as for identifying and facilitating correction of processing and related service delivery issues.

Key Accountabilities:

Provide effective and timely service and resolution of a range of customer inquiries and processing requests

Review transactions for accuracy, completeness and adherence to company policies and procedures

May be required to define, quantify, and analyze errors. Analyze trends and recommend workflow changes and processing improvements including system enhancements.

Identify trends in customer issues, recognizing need to engage appropriate internal partners, and consider ways to address those issues

Engage team members in and across departments to ensure quality expectations are met and customers receive a positive customer experience

Support and meet all productivity expectations set as a team to maximize efficiency

Research and process basic and complex financial and non-financial transactions

Trouble shoot and/or assist in the resolution of incomplete paperwork

Provide operational support to clients, producers & other business areas

Assist management with solving complex issues

Assist with the training of new employees

Support project and audit requests

Be proactive in developing an understanding of Manulife products and policies

Support all company initiatives including team and organizational initiatives Shared

Responsibilities:

• Develop relationships with other associates to help establish a basic understanding of the organization
• Support and proactively engage other business associates to solve inquiries revolving from day-to-day customer requests
• Review and enhance policies and procedures as necessary
• Provide support to other departments as needed and during unusually high volumes

Job Requirements:

Bilingual in English/French a requirement

Bachelor\'s Degree Preferred

2-4 years previous industry or customer-centric service experience preferred

Proficiency in Microsoft Word and Excel

Ability to work independently in a fast-paced environment

Demonstrated passion for providing customer centric solutions

Knowledge of geography specific financial, securities, and tax regulations

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Halifax, Nova Scotia

Salary range is expected to be between $39,900.00 CAD - $66,500.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife