Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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As a Member Specialist, you will have the opportunity to join an exciting team supporting Plan Sponsors and Members while interacting with Third-Party Administrators, Account Executives and internal stakeholders.

The Member Administration team in Group Benefits Operations assists Plan Sponsors in the administration of their Group Benefit Program for their employees by offering exceptional service while performing administrative updates and call support. Our team assists clients that are in the mid to large market segment of our Group Benefit Business.

What will you do:

Developing and maintaining excellent customer service while understanding the importance of confidentiality

Engaging with Third-Party Administrators, Plan Sponsors, Account Executives and internal stakeholders on a regular basis

Taking ownership of calls by investigating and ensuring first call resolution

Ensure accuracy of Member eligibility data update

You bring with you:

Bilingualism (French, English) required- interactions with English-speaking customers or partners

Experience in a customer service environment

Ability to work in a multitasking environment

Knowledge of Group Insurance products

Able to work in a fast-paced, evolving environment

Able to be organize and prioritize your work to ensure key objectives are met

Being team oriented, collaborative and can build trust quickly

What\'s in it for you:

Pension, stock and savings programs to help build and enhance your future financial plan

Flexible Benefits from the day you join to meet yours and your family needs

The opportunity to move along a variety of career paths with amazing networking potential

Ability to work from home

Flexible hours availability to:

Support our phone line on a rotational schedule that include a 10:30am - 6:30pm shift

Work rotational schedule to support business needs up to 5:15pm

Occasionally work overtime to support Client commitments

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 41,700/41 700 - 68,000/68 000

Job Category: Customer Service / Operations

Posting End Date: 20/01/2023

Sun Life Financial