Job Description

Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)?

If you answered "yes" to any of these questions, then we have the perfect opportunity for you!
...

Start Date: August 15

Hours of operation:
Du lundi au dimanche (5 jours de la semaine)
Entre 7h et 12h (toutes les 8 heures de la journee)

Training for the first 4 to 6 weeks

Salary: Starting at $47,500+

Work from home (anywhere in Alberta )

Advantages

3 weeks vacation,
10 Sick days
Extended health benefits
Home office allowance
Casual dress
Tuition reimbursement
10% Overtime premium for afternoon shifts
Internal opportunities

Responsibilities

- Answering and resolving calls from merchants
- Troubleshooting technical problems to determine the root cause and provide viable solutions
- Analyze transactions deposits, statements, and account information in order to resolve client issues
- Maintaining a high level of knowledge surrounding new products, features, services, and processes
- Escalations where appropriate
- Liaising with other areas of the organization to provide timely resolutions

Qualifications

- Minimum 2 years of customer service experience
- High school diploma equivalent
- Post-secondary education is considered an asset
- Excellent verbal and written French and English communication skills
- Self-motivated, able to work with minimal supervision, and performs well in a team environment
- Knowledge of MS Office, basic internet troubleshooting skills
- Ability to navigate between different applications/tools
- Knowledge of payment processing industry and related products/procedures
- High school diploma equivalent
- Post-secondary education is considered an asset

Summary
This position is opened for a limited time only, with interviews happening now!
Here's how you can apply:
- Apply directly on randstad.ca
- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual Account Specialist"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more

Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)?

If you answered "yes" to any of these questions, then we have the perfect opportunity for you!

Start Date: August 15

Hours of operation:
Du lundi au dimanche (5 jours de la semaine)
Entre 7h et 12h (toutes les 8 heures de la journee)

Training for the first 4 to 6 weeks

Salary: Starting at $47,500+

Work from home (anywhere in Alberta )

Advantages

3 weeks vacation,
10 Sick days
Extended health benefits
Home office allowance
Casual dress
Tuition reimbursement
10% Overtime premium for afternoon shifts
Internal opportunities

Responsibilities

- Answering and resolving calls from merchants
- Troubleshooting technical problems to determine the root cause and provide viable solutions
- Analyze transactions deposits, statements, and account information in order to resolve client issues
- Maintaining a high level of knowledge surrounding new products, features, services, and processes ...

- Escalations where appropriate
- Liaising with other areas of the organization to provide timely resolutions

Qualifications

- Minimum 2 years of customer service experience
- High school diploma equivalent
- Post-secondary education is considered an asset
- Excellent verbal and written French and English communication skills
- Self-motivated, able to work with minimal supervision, and performs well in a team environment
- Knowledge of MS Office, basic internet troubleshooting skills
- Ability to navigate between different applications/tools
- Knowledge of payment processing industry and related products/procedures
- High school diploma equivalent
- Post-secondary education is considered an asset

Summary
This position is opened for a limited time only, with interviews happening now!
Here's how you can apply:
- Apply directly on randstad.ca
- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual Account Specialist"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more

the application process.

Learn what's next in the application process and find out how we help you land the right job.

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the application process.

Learn what's next in the application process and find out how we help you land the right job.

2 of 7

we'll give you a call.

A consultant will call you at a suitable time to discuss your application and career aspirations.

3 of 7

getting you registered.

If you've never worked with us before, we collect some basic information and confirm your eligibility to work in Canada.

4 of 7

reference and background check.

Next, we need to verify a few things! We'll contact your references and perform a background check to ensure you're right for the job.

5 of 7

the perfect job for you.

Our team will arrange an interview for the role you've applied for, or suggest an alternative, if they believe there's an opportunity that's a better fit.

6 of 7

the interview.

We ensure you're fully prepared for your interview and know what to expect. We know you'll ace it!

7 of 7

start your new job.

Congratulations, you're ready to begin your new job! We ensure you're fully prepared for your first day.

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Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered "yes" to any of these questions, then we have the perfect opportunity for you! Start Date: August 15Hours of operation:Du lundi au dimanche (5 jours de la semaine)Entre 7h et 12h (toutes les 8 heures de la journ

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Randstad Interim Inc. is a corporation formed under the federal laws of Canada. Our corporation number is 797878-2. Our permit number in Quebec is AP-2000610. Our registered office is at 777 Bay Street, Suite 2000 PO Box 128, Toronto, Ontario, M5G 2C8. RANDSTAD, [logo] , HUMAN FORWARD and SHAPING THE WORLD OF WORK are registered trademarks of Randstad N.V. Randstad N.V. 2020