Job Description

ABOUT THE ROLE
The Bilingual Intake Specialist, under the direction of the immediate Supervisor and alongside team members, handles client care inquiries, schedules client appointments and inputs/maintains data as required for the Specialty Drug Care Program.

Please note: This role is work from home. Monday - Friday, 10am-6pm.

A DAY IN THE LIFE

• Review and enter information from client referrals into CRM database and forward appropriately

• Receive inbound calls, place outbound calls, transfer calls and take messages from current and potential clients, prescribers and other healthcare practitioners
• Schedules clients for care with a Team, such that there is an appropriate match between the client's needs and the qualifications, skills and abilities of the Team Resource; promote consistency of care and coordination of services
• Notify clients and Teams regarding scheduled appointments and document all tasks and phone calls in CRM database
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify Supervisor; maintain appropriate documentation
• Provide help and support to the team as needed
• Participate in data integrity/file cleanup projects as required
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Assurance Requirements and other key performance metrics
• Assist with training and mentoring of new staff
• Participate in ongoing internal and/or external continuing education activities
• Adhere to Bayshore Policies and Procedures
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns

• Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
• Perform other duties as assigned to assist the business as required

Qualifications

WHAT YOU BRING TO THE TEAM

• Minimum - Secondary School Diploma
• Experience in Customer Service & Administrative work
• Advanced ability to communicate in both English & French (oral & written)

• Exceptional interpersonal skills
• Ability to work independently and as part of a team
• Ability to meet deadlines
• Strong commitment to continual learning
• Demonstrated competency in keyboarding and Windows scheduling software

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act., and applicable Provincial Human Rights Codes.