Job Description

Poste: Gestionnaire des ventes internes bilingue

Lieu: Montreal-Est, Quebec

Salaire: 85 000 $ - 110 000 $ CAD

Postes ouverts: 1

Questions de preselection:

Etes-vous bilingue (francais et anglais) ? Avez-vous de l'experience avec Salesforce.com ? Avez-vous deja gere une equipe ?

Apercu du poste:

Waste Management (WM) recherche un gestionnaire des ventes internes bilingue pour diriger et encadrer son equipe de ventes internes. Le role vise a stimuler la performance commerciale, la satisfaction des clients et la croissance strategique dans le secteur des energies renouvelables et de l'environnement.

Responsabilites principals:

Diriger et developper l'equipe de ventes internes (environ 20 employes). Maintenir la strategie commerciale et un haut niveau de satisfaction client. Stimuler la performance en generation de prospects, ventes croisees et ventes additionnelles. Recruter, former et encadrer les representants des ventes internes. Collaborer avec le directeur regional des ventes pour les strategies de prix et de services. Gerer et mettre a jour les donnees clients dans Salesforce CRM.

Qualifications requises:

Formation : Baccalaureat ou diplome d'etudes secondaires avec au moins 4 ans d'experience pertinente. Experience : Minimum 3 ans en gestion des ventes B2B et 3 ans en ventes directes B2B. Competences : Bilinguisme (francais/anglais), connaissance de Salesforce, leadership, coaching, pensee strategique et communication claire. Deplacements : Occasionnels.

Profil ideal:

Leader experimente (gestion de representants et de superviseurs). Excellent coach et communicateur, capable d'assurer la communication ascendante et descendante. Sait instaurer la responsabilisation et corriger la performance. Penseur strategique avec comprehension du CRM (Salesforce un atout).

Remuneration et avantages:

Salaire de base + commission. Avantages complets : assurance medicale, dentaire et vision, REER collectif avec contribution de l'employeur, vacances et conges payes, etc. Poste en bureau (aucune aide a la relocalisation).

Job Title: Bilingual Inside Sales Manager

Location: Montreal, QC

Job Summary:

Manages the activities of the Market Area's Inside Sales Team and provides an accomplished level of expertise in the sale of Waste Management services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Team members.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team. Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues. Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity. Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions. Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate. Participates in training and coaching the Inside Sales staff. Assists in the communication and maintenance of the Market Area's pricing and service strategies. Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation. Works with the Market Area Sales Manager to develop and implement strategies to up sell and cross sell to customers via outbound calls. Communicates goals to Inside Sales Representatives. Arrange for proper training, if necessary so Inside Sales Representatives may successfully meet expectations.

Supervisory Responsibilities:

The highest level of supervisory skills required in this job is the management of supervisory employees. This includes: Direct supervision of 10 full-time employees, including: Inside Sales Supervisor & Account Executives Indirect supervision of 10 full-time employees, Including: Account Associates

Education and Experience:

Education Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience. Experience Three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience). This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.
Job Type: Full-time