Job Description

One of our telecommunications clients is looking for a Bilingual Help Desk Specialist
Length: 12 months contract with possibility of extension/ full-time employment
Location: Edmonton, AB - ON-SITE
Target number of working hours per day: 12.5 hrs per shift (3 shifts per week) 24/7 rotation. (total hrs. per week 37.5)

'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'

Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to search@teamrecruiter.com

Please mention the job title above in the subject line
The recruiter in charge of this role is Saundarya

After you have submitted your resume via e-mail please complete the application for this specific job by clicking 'Submit Your Resume for this Job' at the bottom of this page to match your resume to the job.

If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on 'Database Registration'

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
Project details:
As a part of the Emergency Response Center, you will provide support in real-time to law enforcement agencies and emergency responders across Canada with 911 emergencies and/or imminent threat to life and/or property while protecting subscriber privacy and our client's brand.
Selling point for you role- As a part of the our client's Emergency Response Center, you will make a real difference in the lives of Canadians by providing real-time support to law enforcement agencies and emergency responders across Canada for life and death emergencies in progress. Future potentials include contract extension beyond the initial one year, or even become a full-time employee and grow with this great company.
Qualifications:
Must have skills:
1. Bilingual in spoken and written English (100%) & French (must have)
2. Available to work on a 24/7/365 shift rotation (must have)
3. Ability to learn new applications easily
4. Experience with troubleshooting, issue resolving and performing root cause analysis, with strong analytical and problem-solving skills
5. Have the ability to interface with and influence various levels of authority
6. University Degree or College Diploma (preferred)

Nice to have skills:
1. Working knowledge of Google Suite as well as MS Windows & Office suite: Word, Excel, Power Point, Outlook.
2. Experience in technical support
3. Ability to handle high volume of calls

Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!

When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.

We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.

Please note: Adherence to our end client's vaccination policy is a requirement

Have a great day.

At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.

CAMSC and ACSESS certified

'...All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing'

'Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.'

THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.

Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.