Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You\xe2\x80\x99ve come to the right place. We\xe2\x80\x99re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we\xe2\x80\x99d like to hear from you.

Working Arrangement

Hybrid



Our Montreal Group Benefits Life Claims unit is looking for a customer-focused, self-starter with decision-making abilities to join their team as a Bilingual Group Life Claims Case Manager on a regular full-time basis. Reporting to the Life Claims Associate Manager, the Case Manager will contribute to overall customer satisfaction, conservation of group benefit plans, and profitability of the Group Benefits organization.

Responsibilities

Assess Group Life, AD&D, Survivor Income, Compassionate Assistance Program Loans and Critical Illness claims within service standards

Review of plan member or dependent coverage and eligibility

Confirmation of the contract provisions in effect for each claim

Verification of enrollment and beneficiary information

Review of proof of death (loss) documents

Review of supporting medical\\police\\investigative reports,

Consultation with Manulife\xe2\x80\x99s Medical Consultants (for Critical Illness claims)

Calculation of eligible benefit and delay interest

Preparation of Navigator claims system records necessary to record and pay the claim.

Communicate decisions to claimants or beneficiaries, and group clients

Assist plan sponsors with queries regarding beneficiary appointments on enrollment, and requirements for submission of claim

Provide support to beneficiaries/family members in obtaining necessary documentation.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

Bilingualism: spoken/written French and English

3+ years insurance industry experience specifically with Group Benefits

Previous Life Claims experience is highly preferred

Ensure that privacy and confidentiality is always provided

Flexibility to adapt to change and work additional hours as business needs require

Professional and knowledgeable interactions with internal and external clients at all levels

Ability to prioritize and meet deadlines

Interpretation of contractual wording

Meet or exceed service standards

Broad understanding of the group benefit business

Demonstrated knowledge of Microsoft Office

Strong organizational and time management skills

Motivated to work, to produce quality results and deliver established priorities

Knowledge of the functions performed by most other departments within Group Benefits (i.e. PIA, CSC, PSS etc.)

Excellent written and verbal communication skills

Strong organizational skills - the ability to prioritize and coordinate multiple sets of activities

Solid judgment - the ability to recognize quickly what needs to be done to satisfy the expectations

Approachability for constructive feedback is required

Excellent team player

Strong work ethic

Medical terminology, an asset

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-REMOTE

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location CAN, Quebec - Full Time Remote

Salary range is expected to be between $42,825.00 CAD - $71,375.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife