394206BR
Insurance
Montreal, QC
December 30, 2022

Company Overview
Tell us your story. Don\xe2\x80\x99t go unnoticed. Explain why you\xe2\x80\x99re a winning candidate. Think \xe2\x80\x9cTD\xe2\x80\x9d if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us. Here\xe2\x80\x99s our story: jobs.td.com Department Overview
TD Insurance is part of TD Bank Financial Group, one of Canada\xe2\x80\x99s largest financial institutions. TD Insurance helps protect clients from the \xe2\x80\x98accidents of life\xe2\x80\x99 with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.
The Litigation and Bodily Injury claims advisor is responsible for handling bodily injury liability claims from within QC and the USA. This is a role that includes in-depth investigations regarding liability/responsibility and the amounts associated with the claims. The successful candidate must regularly deal with the plaintiff and the defense lawyer and travel may be necessary. Responsiblities include but are not limited to the following:

• Investigate, promptly and thoroughly, with respect to civil liability, injuries and other damages related to the claim (bodily injury in Qc as well as automobile accidents outside of Qc), by conducting and leading the investigation to a logical conclusion. Investigations can be done jointly with an independent claims adjuster as reviewer.
• Establish and maintain sufficient reserves by following the protocol and practices for establishing reserves for bodily injury; follow all established protocols regarding the identification, notification and reporting of Major Claims; adhere to all established protocols regarding claims authorizations.
• Collect and document claim-related information in a clear and concise manner, while adhering to established protocols to ensure accuracy and quality of information.
• Establish and maintain a proactive and solid management of contentious compensation files, respecting the established guidelines.
• Manage potential allowances and expenses to ensure sound cost management principles and practices.
• Exercise sound judgment in evaluating and resolving all legally valid claims, considering all available information and adhering to established guidelines.
• Communicate promptly with all claimants to establish and maintain a relationship of trust and collaboration to resolve claims within a reasonable time and through a fair and proactive process.
• Manage claimant expectations throughout the claims process, by regularly monitoring and delivering on commitments to resolve claims quickly and fairly.
• Communicate with all parties, including legal experts, regarding their role, rights and responsibilities in the compensation process, in order to obtain and maintain their cooperation.
• Build trust and establish business relationships with plaintiffs\xe2\x80\x99 attorneys to enable timely, fair and professional settlements through good communication.
• Proactively manage and collaborate with defense counsel, according to established management practices.
• Complete all necessary reports within a reasonable time frame.
• Attend settlement meetings, mediation sessions and trials outside of the office.
• The incumbent may be required to work irregular hours to schedule activities based on the availability of key people or events.

Requirements

• Minimum 5 years of experience as a claims adjuster, experience in Personal Injury OR related experience in litigation, an asset.
• Knowledge/experience of current Rules of Civil Procedure.
• Thorough understanding of the insurance industry and related legal environment.
• Ability to prioritize and perform all claims processing related activities based on availability and accessibility of clients, third party claimants, witnesses, medical professionals, peace officers and forensic experts, as needed.
• Strong interpersonal skills and superior communication skills.
• Ability to deliver on a customer service-oriented approach.
• Excellent organizational and time management skills.
• Effective analytical skills and attention to detail.
• Strong negotiation skills.
• Ability to adapt effectively in a changing environment.
• Ability to function effectively in a multi-tasking, fast-paced environment.
• Ability to work independently, with minimal supervision.

Additional Information
In order to be considered for this role, a successful candidate must:

• be bilingual; (advanced language skills in French/English are required)
• be the holder of a valid claims adjuster license recognized by the Autorit\xc3\xa9 des march\xc3\xa9s financiers (AMF)

Hours
35 Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.