Job Description

Company Overview

Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes \xe2\x80\xa6 because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they\'ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

TD Insurance is part of TD Bank Group, one of Canada\'s largest financial institutions. TD Insurance helps protect clients from the \'accidents of life\' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers!

Job Requirements

• bilingualism in English and French is required for this role
• Proficiency in XACTANALYSIS is an asset
• In order to be considered for this role, a successfull candidate must possess a valid AMF claims adjuster license
• 2+ years of experience in a claims adjusting role (multiple lines would be considered an asset)
• CIP designation is preferred
• Effective Communication Listening, Empathy & Compassion
• Negotiation skills
• You have a superior client service orientation.
• You have excellent organization and time management skills.
• You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.
• You have the ability to effectively deal with change and help foster an environment open to change.
• You possess strong typing and computer skills.
• You maintain a positive demeanor and foster team spirit.
• You have demonstrated good attendance and promptness.
• Ability to work overtime on short notice as required

Hours

35

Job Details

Reporting to the Team Leader, Catastrophe Claims Services, the claims advisor is accountable for providing quality service and managing expenses through the claims settlement process. Other duties include: opening new claims, setting up appraisals, assigning contractors, investigation, negotiation and settlement of residential and auto claims; generating financial transactions and finalizing settlements in a timely fashion.

Additional responsibilities include but are not limited to the following:

• Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed
• Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions
• Appropriately leverage external vendors, approved and non-approved
• Share knowledge, expertise and provide advise to colleagues in order to recommend additional services/support/resources to thecustomer, where necessary
• Ensure customer problems are handled appropriately and escalating issues when necessary
• Contribute to a positive working environment
• Demonstrate flexibility to be able to change activities based on customer and business needs
• Actively participate in the performance management process
• Meet professional/personal development objectives by utilizing learning maps and external courses as required
• Engage in and complete all internal training required for the role
• Actively participate in regular meetings
• Actively participate and/or lead peer coaching and training
• Provide guidance and technical support to colleagues
• Assess and mitigate risks and escalate as required
• Ensure accurate and timely reserving of claims
• Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements
• Understand and apply business operation policies and procedures and legislation
• Be knowledgeable of and comply with company and industry codes of conduct
• Ensure necessary due diligence to support the accuracy of all insurance claims

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we\'re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\'re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\'s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\'s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation
Your accessibility is important to us. Please let us know if you\'d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Additional Information

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

Business Line

TD Insurance

Job Category - Primary

Insurance

Job Category(s)

Insurance

Job Family

Insurance Claims Management

Time Type

Full Time

Employment Type

Regular

Pay Details

We\'re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

TD Bank