398888BR
Insurance
Montreal, QC
February 8, 2023

Company Overview
Tell us your story. Don\xe2\x80\x99t go unnoticed. Explain why you\xe2\x80\x99re a winning candidate. Think \xe2\x80\x9cTD\xe2\x80\x9d if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us. Here\xe2\x80\x99s our story: jobs.td.com Department Overview
TD Insurance is part of TD Bank Group, one of Canada\xe2\x80\x99s largest financial institutions. TD Insurance helps protect clients from the \xe2\x80\x98accidents of life\xe2\x80\x99 with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.
The TD Insurance Auto Centers are a \xe2\x80\x98one stop shop\xe2\x80\x99 for a customer\xe2\x80\x99s auto claim needs, where a customer can drop off their vehicle, pick up a rental and speak to a claim\xe2\x80\x99s professional. We strive to build deep and long- lasting relationships with our customers, by understanding their needs and providing personalized trusted advice. Join the TD Insurance Auto Center team and think like a customer, act like an owner, innovate with purpose and execute with an impact. Resposibilities include but are not limited to the following:

• Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
• Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience
• Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate
• Demonstrate flexibility to be able to change activities based on customer and business needs
• Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience
• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation
• Protect the interests of the organization \xe2\x80\x93 identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Support the timely and accurate completion of business processes and procedures
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
• Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Apply foundational level of knowledge to handle routine with minimum risk
• Handle some limited situations for Core Auto
• Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit
• Complete work within specifically defined parameters with guidance /direction from management as necessary
• Leverage the Claims Resources Team to make file decisions on liability and assessment

Requirements

• Claims or Insurance experience is an asset that is preferred
• AMF License Credentials (Claims) is preferred and a very strong asset
• Undergraduate degree is an asset
• Strong communication skills
• Organization & time management
• Bilingualism (English / French)
• Customer service oriented

Additional Information
Please note that we are currently looking to hire for all three of our auto centers \xe2\x80\x93 Pointe Claire, Greenfield Park and March\xc3\xa9 Central. This role has a hybrid work schedule requiring employees to work approximately half of the month from home and the other half on-site at the auto center; this is not an entirely remote role. In order to be considered for this role, applicants must be bilingual and comfortable working with clients in both languages. Hours
35 Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.