Job Description

If you are looking to join one of Canadas fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Workxc2xae, recognized as Canadas Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canadas Top 50 Fintechs and North Americas Most Engaged Workplaces - we want the best and brightest to join our team!
We are looking to grow our team of bilingual Financial Sales Representatives for our Lendcare subsidiary. Reporting to the Manager, LendCare Loans, this is a business-to-consumer role to assist LendCare customers with personalized loan solutions while enhancing their credit. This role focuses on delivering exceptional customer service, driving sales, and fostering customer retention through effective communication and problem-solving.
Responsibilities:

• Engage with Customers: Conduct outbound calls or receive inbound inquiries to assist customers with pre-approved personal loan options tailored to their financial needs.
• Drive Sales and Retention: Leverage phone-based interactions to maximize revenue through cross-selling opportunities, while focusing on customer retention and satisfaction.
• Deliver Exceptional Service: Ensure every customer interaction is a positive experience by providing outstanding customer service, addressing inquiries with empathy and efficiency.
• Identify and Resolve Needs: Quickly assess customer needs and provide effective solutions, taking ownership of issues until they are fully resolved.
• Meet Sales Goals: Consistently achieve and maintain sales targets, contributing to the growth and success of our team.

Requirements:

• 1 year experience working in an outbound customer service or sales roles is preferred
• Financial services background is an asset
• Excellent verbal and written communication skills
• Proven interpersonal and organizational skills
• Strong attention to detail
• Excellent problem-solving skills
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Full time availability to work in our Pickering, ON head office

Additional Requirements for Internal Candidates:

• Must have been in your current role for at least 6 months
• Have the endorsement/support of your current manager
• In good standing - no HR issues/warnings, not on a PIP

Schedule: Monday - Friday, 11AM - 7PM or 1-9PM
About Us:
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.
LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.
Why join us:
Diversity, Inclusion, and Equal Opportunity Employment"
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.