Job Description

Travel Manitoba is a Crown Corporation responsible for stimulating innovative, sustainable tourism growth in Manitoba\xe2\x80\x99s $1.5 billion tourism industry. In partnership with the tourism industry, Travel Manitoba is responsible for tourism marketing, visitor information services, research and public information. We are looking for a highly motivated individual to join our team. Full-Time Bilingual Distribution Administrator and Travel Counsellor This position reports directly to the Manager, Visitor Services and receives functional supervision from the Bilingual Team Leader/Travel Counsellor. The main role of this position is Distribution Administrator, with additional responsibilities as a Travel Counsellor. Responsibilities: Distribution Administrator Manages the distribution related operation and administration of the warehouse, mail room and visitor centre:

• Manages the shipment and receipt of all products, materials and supplies.
• Collaborates and liaises with service provides, couriers, suppliers and others involved in the shipment and receipt of products.
• Tracks and records physical inventory and maintains accurate inventory records in Simpleview. o Maintains adequate inventory levels and requests restock of brochures from new and existing partners.
• Assembles and mails travel kits and master angler/hunter certificates to external stakeholders. o Ships and receives International and domestic tourism literature/promotional materials/tradeshow supplies.
• Ensures proper operation and maintenance of corporate vehicles, mechanical equipment (forklift, pallet jack and postage equipment) to meet insurance and safety standards.
• Communicates corporate policies regarding literature distribution. o Monitors necessary renewals and upgrades of equipment and business processes to realize operational efficiencies and cost savings.

Reviews all warehouse/distribution related invoices for accuracy and submission for approval. Completes maintenance and service requests for corporate vehicles and equipment including the van, forklift, pallet jack and postage equipment. Ensures the warehouse remains clean and organized. Travel Counsellor

• Provides travel counselling and trip planning assistance (face to face, by phone and on-line) to locals and visitors, with an aim to promote Manitoba as a must-visit destination and increase frequency and duration of stay.
• Monitors visitor services-related email inboxes and responds to emails in a timely manner.
• Tracks visitor centre foot traffic and accurately inputs statistics and inquiries into related database(s).
• Places and fulfills consumer orders for print materials and assists with assembling information kits for mail-out.
• Facilitates the sale of Travel Manitoba merchandise to the general public.
• Tracks, maintains and updates promotional items, displays & brochures inventory through CRM database.
• Organizes, maintains and replenishes promotional items/materials in the visitor centre and ensures neat and organized appreance of such items/materials.
• Researches, solicits and gathers information related to Manitoba events and inputs same into online events calendar and ensures calendar is always up to date.
• Reviews and approves Partners\xe2\x80\x99 events and submissions.
• Verifies and updates tourism Partners/Clients website listings, accounts/contacts and ensures databases are updated regularly.
• Manages the administration of the Master Angler and Master Hunter programs through review and approval of submissions, print, and mail out of Certificates as required/requested.
• Assists and supports corporate office shipping, receiving, couriers and mailing functions.
• Provides assistance in training new Travel Counsellors.
• Prepares, attends and sets up visitor services booths at off site locations for Travel Manitoba events and/or trade shows, as required.
• Manages Travel Manitoba\xe2\x80\x99s general phone line and redirects calls to appropriate staff as necessary.
• Assists with clerical/administrative tasks as required.
• Assists and/or supports Travel Manitoba projects as appropriate/required.
• Performs other related duties as assigned/required.

Requirements:

• Grade 12 or GED equivalency or an equivalent combination of education/training and experience
• Previous experience in shipping/receiving or inventory control is an asset
• Customer service experience
• Strong interpersonal and customer service skills
• Ability to work within a team as well as independently and unsupervised
• Strong time management and organization skills
• Strong administrative/clerical skills
• Excellent communication skills (verbal and written)
• Ability to multi-task
• Accuracy and attention to detail
• Ability to plan, prioritize and meet deadlines
• MS Office Suite
• Inventory software experience is an asset
• Bilingual (French/English)
• Available to work weekends and statutory holidays
• Must be fully vaccinated against COVID-19
• Current valid Manitoba driver\xe2\x80\x99s license
• Experience in the use of warehouse equipment (e.g. forklift, pallet jack) is an asset
• Ability to lift/carry up to 25 lbs
• Forklift certification within 90 days of job entry date

Closing date: June 28, 2023 Travel Manitoba is committed to creating and maintaining a diverse and inclusive workplace. Preference will be given to candidates who choose to self-identify as women, Indigenous people, members of racialized groups, and persons with disability. We provide reasonable accommodations throughout the recruitment process; please let us know how we can meet your needs. We thank all who apply and advise that only those selected for further consideration will be contacted. Job Type: Full-time Salary: $40,815.00-$53,711.00 per year Benefits:

• Commuter benefits
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Winnipeg, MB R3C 4T7: reliably commute or plan to relocate before starting work (required)

Work Location: In person Application deadline: 2023-06-28
Expected start date: 2023-07-17