Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



The primary role of the Bilingual Installation Administrator is the set-up and maintenance of Group Benefits plan structures, claims & administration systems as well as the setup, control access, forms and maintenance that Plan Administrators and Plan Members will see and use when visiting the Group Benefits website.

Responsibilities

Set up New Issues (routine and complex) using the information provided on the master application

Process amendments (routine and complex)

Responsible for checking reports to ensure all changes have fed accurately.

Interpret how claims are to be paid from a master application or amendments as well as determine that the proposed structure can be accommodated on the various admin systems.

Provide question support to peers

Identify opportunities for process improvements using the lean methodology and thereby contribute to departmental goals.

Special notes may be required in certain situations, where details cannot be adequately displayed in systems field values

Ability to manage multiple new issues, amendments, inquiries along with same day coding for rushes to meet target dates

Respond to queries and concerns related to plan implementation, amendments, or advice/ideas for ongoing administration

When necessary, request and/or create custom dental/health packages and benefit codes.

If applicable, assemble and verify contract and booklet wording through the publishing system software tools and verify overrides for special contractual wording to ensure Plan Sponsor documents are accurate and completed for both new issues and amendments.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

In depth knowledge of system processes

Solid knowledge of group benefit\xe2\x80\x99s plan structure and complexities of Client Group Options

Solid appreciation of the needs of plan sponsors, advisors, RGOs and other operational departments

In depth understanding of the various admin systems and downstream impacts to other areas.

Knowledge of legal contract language and what we can and cannot write in a contract or member booklet.

Strong customer service skills.

Demonstrate sound judgment and decision-making skills.

Demonstrates confidence/resilience in everyday situations

Flexible, creative and responsive to customer needs

Respond to challenges and opportunities in a positive and productive manner

Attention to Detail

Positively impacts team and inter-departmental relationships, works to resolve conflicts

Excellent written and verbal communication skills

Training colleagues and/or checking/auditing colleagues work

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Boundless opportunity: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Salary range is expected to be between $42,825.00 CAD - $71,375.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife