Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise. Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Read on to see how you can shape the future, win as a team, and grow with us. About the role We\xe2\x80\x99re looking for Sales and Customer Service Associates to join our Travel Operations team! We currently have openings in our Sherbrooke (QC) and Ottawa (ON) offices.
Fully paid training : The successful candidates will be required to obtain their Accident and Sickness License, LLQP and/or RIBO License. These candidates will be provided focused training towards the achievement of becoming licensed insurance professionals and jumpstart their careers in a resilient industry full of opportunity.

• Preference will be given to candidates holding an Accident and Sickness License, LLQP or RIBO License.

What you\xe2\x80\x99ll do here:

• Working in a fast-paced inbound customer center
• Quoting and selling travel insurance to new and existing clients in accordance with our sales quality call flow, sales processes, and underwriting guidelines
• Servicing our existing clients by offering insightful and helpful advice regarding their travel insurance related questions
• Process insurance transactions in accordance with underwriting and compliance guidelines to meet quality expectations
• Using established procedures in a fast-paced computerized environment
• Obtaining and/or maintaining provincial licenses

What you bring to the table:

• Excellent organizational and time-management skills
• Outstanding customer service
• Strong communication skills (verbal, written and listening)
• Ability to work in a multi-tasking environment where attention to detail, problem analysis/solving and overall work ethic are essential
• Experience in the Travel industry would be an asset
• Able to work independently, as well as within a team, in a dynamic environment
• Flexible to work a rotating schedule of days, evenings, and Saturdays
• Bilingual in French and English is mandatory. Requires answering calls and providing service to an English-speaking clientele on a regular basis
• A&S, LLQP or RIBO designation would be an advantage

Full-time: 35h/week What we offer Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs. Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada. If you are an employee of Intact or belairdirect, please apply for this role on Contact People.