Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You\xe2\x80\x99ve come to the right place. We\xe2\x80\x99re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we\xe2\x80\x99d like to hear from you.













Working Arrangement At Home Are you looking to join a dynamic supportive team with unlimited opportunities to develop, succeed and grow? If you are the kind of person who enjoys working as part of a team yet can work independently, is passionate about helping others and thrives in a fast-paced environment, this position could be ideal for you. We\xe2\x80\x99re looking for ambitious people who share our values and want to make every day better for plan members across Canada. If the following Manulife values speak to you, we\xe2\x80\x99d love to hear from you!

• You obsess about customers, listen, engage, and act for their benefit
• You think big, with curiosity to discover ways to enable business outcomes
• You thrive on a team
• You take ownership and build solutions, focusing on what matters

• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

Working Arrangement Remote Manulife is looking for a professional Benefits Calculation Analyst with strong customer service skills and a knack for numbers to join their team. Reporting to the Supervisor the Calculation Analyst is accountable for the accurate and efficient payment of LTD benefits. The CAF LTD Team is comprised of dedicated individuals who work to support veterans that have been medically released from the Canadian Armed Forces. The team routinely works with plan members who have complex medical conditions with a goal of helping them complete their transition to civilian life which may include civilian employment. The incumbent will work closely with internal resources as well as external partners. The Calculation Analyst will be a technical resource to the Case Manager when applicable. Key Accountabilities:

• Bilingual, French and English communication
• Approve new LTD claims in a timely and effective manner
• Calculate applicable offset(s) to LTD benefits
• Calculate the LTD Benefit, as applicable
• Financial adjustments, as required,
• Negotiate payment schedules directly with Members
• Accurately code the correct benefit information
• Liaise with LTD Case Managers on the status of the client benefits
• Answer benefit related questions from Members

Key Attributes

• Strong mathematical and analytical skills
• Attention to detail and accuracy is critical
• Superb data entry skills and Proficiency with MS Excel is required
• Ability to analyze and solve complex calculations
• Ability to interpret policy language
• Good understanding and appreciation of the Group Benefits environment and its clients; as well as the Canadian Armed Forces would be considered an asset.
• Excellent customer service skills and takes accountability for customer requests or issues
• Positively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy
• Superb organization skills, ability to multi-task and work under time pressures
• Solution-oriented and demonstrated sound judgment and decision-making skills
• Ability to probe, investigate discrepancies and resolve issues
• Responds to challenges and opportunities in a positive and productive manner
• Effective influencing and negotiation skills

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .






Salary & Benefits Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.