Job Description

Location:

Remote

Type:

Full-Time at $22/hr

About Us:

We are a fast-growing healthtech startup leveraging AI to revolutionize clinical workflows. Our mission is to reduce clinician burnout by automating documentation and enabling patient-centered care. We're looking for a dynamic and bilingual team member to support our clients and assist with system operations.

Key Responsibilities:

Customer Support:

Provide timely and professional support to English- and French-speaking users via email Intercom and HubSpot. Assist with service requests, troubleshoot issues, and respond to trial expiration and sign-in queries.

Template Management:

+ Collaborate on the creation and editing of AI-based clinical documentation templates.
+ Translate and adapt templates for French-speaking users.

System Operations & Audit:

+ Reconcile and audit user data across our systems and CRM.
+ Monitor trial usage, sign-in activity, and support workflow triggers.

Translations & Content Support:

Assist with French translations for templates, customer communications, and marketing/sales tools in HubSpot.

Other Tasks:

Support operational and customer success projects as needed.

What We're Looking For:

Bilingual:

Fluent in French and English (written and verbal)

Education:

Technical degree or diploma in healthcare, health administration, or related field. Ideal but not required

Experience:

1-2 years in healthcare or customer-facing roles. Tech-savvy and comfortable working with tools like Microsoft Office, HubSpot, and Stripe (training will be provided). Strong communication skills and attention to detail. Self-starter who can work independently in a remote setting. Interest in social media and startup culture is an asset.

Bonus Skills (Nice to Have):

Experience working in a startup or tech environment Familiarity with clinical workflows or digital health documentation Graphic design or basic content editing for social media

Why Join Us?

Be part of a mission-driven team shaping the future of healthcare. Flexible remote work environment with growth opportunities. * A collaborative team that values learning, innovation, and autonomy.