Job Description

Reporting to the Manager, Wellness & Disability, the Bilingual

Customer Service Representative

is responsible for providing high quality customer service by professionally from plan members, clients and internal departments in regard to disability and leave of absence products and services.

What you will do:

Provide excellent customer service while responding to all inbound inquiries. Be attentive to the customer to fully understand their situation. Document all received information according to standard operating procedures. Remain current on program information, products, processes, and business initiatives. Registration of disability and leave of absence claims for clients, including claims documentation and record maintenance. Assist in other departments as required.

What you will bring:

Bilingual in English and French, spoken and written; Highly developed customer service skills; Ability to learn quickly and adapt to several computer systems; Ability to multi-task, and follow-up on uncompleted tasks in a timely manner; Ability to work as part of a team as well as independently; Ability to work under pressure; Excellent organizational skills; Strong attention to detail and accuracy; Proficient in MS Office - Word, Excel, PowerPoint and Outlook; Proven data entry and typing skills; Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times;

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.


Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you're looking to develop your expertise with learning opportunities and mentoring, we'll make that happen.

Benefits and perks

Competitive salary Participate in our comprehensive benefits plan on day one -- no waiting period Company-matched Retirement Savings Plan Company-paid training and development courses Community involvement Hybrid work environment

Are you interested?

Please Apply!

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.


While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.



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