Job Description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Do you like helping people and have a keen interest in technology? We're looking for customer service agents for our

Centre of Digital Expertise

!


The Centre of Digital Expertise is a national, dynamic and customer service-oriented team. By joining us as a

Bilingual

Customer Service Representative

, you'll become an expert in providing technical support to our belairdirect automeriteTM customers.


This position is available in our

Montreal

,

Laval or

Quebec city

offices.

Start date:

May 12th, 2025

Schedule:

40 hours/week, evening shift

11:00 a.m. to 8:00 p.m., Monday to Friday Eligible to a 6% evening premium! 8:00 a.m. to 5:00 p.m., every fourth Saturday

What you'll do here:

Answer incoming phone calls and chats:
+ -> Resolve problems encountered by our automeriteTM customers
+ -> Provide technical support for program activation and use
+ -> Provide assistance with the mobile application, Client Centre and/or our digital tools
Make outbound calls:
+ -> Encourage eligible customers to activate the automeriteTM service
+ -> Provide assistance with the mobile application and/or Client Centre if needed
+ -> Be an ambassador for the program
Promote self-service by helping and guiding customers through the various tools available online or on their mobile application Perform occasional administrative tasks, according to business needs

What you bring to the table:

High school diploma or equivalent

Bilingualism (French and English) is mandatory

- Requires answering calls and providing service to an English & French-speaking clientele on a regular basis Excellent customer service Tech savvy and comfortable with Apple and Android applications Dynamic and positive energy Experience in a call center environment (an asset) Superior communication and persuasion skills Autonomy and team player No Canadian work experience required however must be eligible to work in Canada.

#LI- Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.


Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:


A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.