Job Description

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Agilus is recruiting for a
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Bilingual Customer Service Representative
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in the
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Financial industry
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in
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Markham, Ontario.
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Make an impact with the team as a Customer Service Representative. This diverse team of professionals utilizes leading-edge industry knowledge to assist clients in mitigating risk. As a trusted advisor, you\'ll provide ticket fulfillment and draw control services that assists clients. Providing business strategies and solutions, they are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, their talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.
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A typical day:
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Provide exceptional inbound/outbound customer service to callers
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Handle concerns regarding managing claims, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
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Receive and respond to inbound e-mail; gather and verify required information
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Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
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Ensure proper security procedures are followed on all e-commerce customer interactions
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Resolve customer complaints (i.e., ticket not received, payment issues)
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Create and update customer files in a customized database
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Successful candidates will have:
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Must be Bilingual - French & English (verbal & written)
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Completion of post-secondary school
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2 years of relevant experience
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Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet their specific needs
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Ability to work under pressure and meet deadlines
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Total rewards:
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A strong focus on growth, mentorship, and empowerment will encourage you to thrive in your chosen discipline
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Salary - $26 per hour
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1+ year contact
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Full time hours - 37.50 hours per week
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Interested?
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Please apply directly online or by email
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a href = mailto:\'ktreanor@agilus.ca\'
ktreanor@agilus.ca
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Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
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We encourage you to visit agilus.ca regularly or subscribe to our email alerts at
a href="https://en.agilus.ca/Account/Register"
agilus.ca/Account/Register
/a
as new exciting employment opportunities become available daily.
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Markham ON L3R 8T3 Contract Markham, ON 2216

21 Sep 2023

Bilingual Customer Service Representative

Markham, ON

Agilus is recruiting for a Bilingual Customer Service Representative in the Financial industry in Markham, Ontario. Make an impact with the team as a Customer Service Representative. This diverse team of professionals utilizes leading-edge industry knowledge to assist clients in mitigating risk. As a trusted advisor, you\'ll provide ticket fulfillment and draw control services that assists clients. Providing business strategies and solutions, they are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, their talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices. A typical day:

• Provide exceptional inbound/outbound customer service to callers
• Handle concerns regarding managing claims, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Receive and respond to inbound e-mail; gather and verify required information
• Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
• Ensure proper security procedures are followed on all e-commerce customer interactions
• Resolve customer complaints (i.e., ticket not received, payment issues)
• Create and update customer files in a customized database

Successful candidates will have:

• Must be Bilingual - French & English (verbal & written)
• Completion of post-secondary school
• 2 years of relevant experience
• Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet their specific needs
• Ability to work under pressure and meet deadlines

Total rewards:

• A strong focus on growth, mentorship, and empowerment will encourage you to thrive in your chosen discipline
• Salary - $26 per hour
• 1+ year contact
• Full time hours - 37.50 hours per week

Interested? Please apply directly online or by email Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.We encourage you to visit agilus.ca regularly or subscribe to our email alerts at as new exciting employment opportunities become available daily.

Agilus Work Solutions