Job Description

Description

Bilingual Customer Service Representative

Full Cycle Order Management

Location: Brampton - Hybrid-3 Days In Office, 3 Days at Home

Hours: Monday to Friday 8:30am to 5pm

Salary: Up to $60K

COMPANY:

Our client designs and manufactures an extensive range of beautiful and modern designer woodworking component products for the North American furniture and cabinet-making industries.

PERKS:

• Working 100 remotely at the moment, switching to hybrid
• Key Accounts, nurturing relationships, not a call center
• Growth potential to management roles
• Medical- Dental
• Life insurance and LTD program
• Client pays for Gas to visit customers
• Family Feel and Excellent Culture
• Open Communication
• Happy Work Environment
• Tuition Reimbursement
• 3 weeks\' vacation
• 6 Personal Days

• To diplomatically deal with our French-speaking customers, ensuring we are communicating effectively with mainly specific Key Accounts
• Accurately records, process, maintain and follow-up on orders and requests via phone, fax, and email, in a prompt, professional and accurate manner

• Handle internal and external transactions; return material authorizations, credit requests and corrective action requests

• Serve, as a communication link between Customers, Operations, Logistics and Sales staff to assure responsiveness to customer needs
• Problem resolution involving short shipments, incorrect goods, pricing errors, etc
• Develop a good working relationship with the Sales Team
• Maintain Open Orders Report, Back Orders Report and ensuring all planned production has been scheduled
• Provide backup to other members of the Customer Service Team

• 3 years experience in a Customer Service(Product Order Management)
• Ability to effectively communicate (verbal and written) fluently in English and French
• Fundamental computer skills, with the ability to learn new software applications as they are developed
• A proven ability to be detail-oriented, well organized, innovative, and adept in the skills of problem solving

Beyond Bilingual