Job Description

Why You'll Love Being Part of Our Team

At The Authentic T-Shirt Company/SanMar Canada, we're more than just a leading distributor of high-quality apparel; we're a company that people love to be a part of. As Canada's leading wholesale distributor in the imprintable apparel industry, we've built a reputation for excellence, and it all starts with our people.


When you join us, you're not just clocking in. You're becoming part of a vibrant, supportive team that celebrates creativity, encourages growth, and values every voice at the table.


We're currently looking for an energetic, driven, outgoing bilingual customer Service Representative tojoin our incredible team in Vancouver, Canada.

Here's a peek at what makes working here so awesome:

Total Wellness

: Comprehensive health, dental, and vision plans, plus paid sick days and vacation time to recharge and reset.

Beyond the Basics

: Flex statutory holidays, employer RRSP matching, and sweet staff discounts on products you'll actually want.

Room to Grow

: Ongoing training, real career development, and a clear path to where you want to go.

Culture That Cares

: Inclusive, collaborative, and full of heart. Your ideas matter, and your contributions count.

People-First Vibes

: From our distribution centres to our showrooms, you'll work with passionate, friendly folks who genuinely care.

Perks, Perks, Perks

: And trust us, there's even more where that came from.

Come see what makes SanMar Canada different, and discover what's possible when you're part of something authentic.

Job Summary

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Reporting directly to the Account Executive Manager, the Bilingual (English & French) Account Executive/Showroom Attendant is responsible for building and fostering business partnerships with SanMarCanada's customers. This role involves assisting customers via phone, email, and in-person while delivering exceptional customer service. Key responsibilities include driving sales and profits, processing orders, resolving issues, following up, responding promptly to requests, and anticipating customer needs.

Required Qualifications & Experience

Minimum of 2 years' experience in customer service

or

1 year of experience in inside/outside sales Exceptional communication skills and telephone manners in both English and French. Must be able to multitask and possess strong organizational skills Ability to explain processes and implement changes and improvements Working knowledge of computerized inventory systems (PICK system knowledge preferred) Demonstrated ability to meet and/or exceed work quality and work quantity standards

Working Conditions

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40 hours per week; occasional overtime required Monday - Friday, In office from 9:30 AM - 6:00 PM Can work well under pressure and meet deadlines in a team environment Occasional travel to weekend tradeshows, both in and out of town Ability to perform continuous lifting up to 50lbs

Responsibilities

Meet or exceed the minimum number of orders, queue time and calls per day Maximum 1% of mistakes of the total number of orders taken per month Return all messages within 30 minutes of receipt Demonstrated outstanding product knowledge, assisting customers in the showroom with finding the right products to meet their needs. Actively support goals for objectives established for assisting customers with sample selection Ensure that accuracy levels are maintained in the tracking of customer samples Establish and grow business relationships with Owners, Buyers, Inside and Outside Reps and continue to develop new business relationships with our customers Demonstrated ability to teach and sell our marketing tools based on knowledge gained regarding customers' marketing desires Perform weekly check on outstanding samples Assist with online CHAT function answering customer inquiries such as (but are not limited to), product inquiries, product orders, invoices, returns, and marketing tools Attend meetings and seminars to maintain and expand industry knowledge Obtain a complete understanding of account businesses, including: What type of business is the account ie. Promotional, embroider, etc. Who does what for the company Who they sell to/target market What they buy Their needs and expectations Other competitors they buy from Showroom Maintenance: + Steam cleaning and tagging new products before displaying in the showroom
+ Perform daily checks to ensure the cleanliness and organization of products
+ Removing discontinued items
Managing the preparation, organization and distribution of showroom samples for the sales team and other locations Assist in other areas of the Account Executive department and additional duties as required by management Adhere to current and future company policies and standards to ensure a safe and agreeable working environment

Working Relationships & Communications

Work in cooperation and communicate effectively with all levels of the staff Work effectively and efficiently with little supervision Openly communicate any successes, concerns, or problems related to the job Be prepared to respond to, and interact on a face-to-face basis, with outside customers as required


Join an AMAZING team, and enjoy SanMar Canada's perks!

The Authentic T-Shirt Company/SanMar Canada is an Equal Opportunity Employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

We thank all applicants for their interest, however, only those considered for an interview will be contacted



Monday - Friday, In Office / 9:30 AM to 6:00 PM MST