Job Description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Customer Relations Specialist, NVAC to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Detail oriented with excellent organization skills?
• Analytical with the ability to problem solve?

As the Customer Relations Specialist (New Vehicle Acquisition Consultant), you will be the primary client contact & owner of the end-to-end vehicle acquisition related activities, from model year planning through delivery of vehicle.

A Day in the Life

• Provide acquisition consultation through knowledge and comprehensive understanding of the fleet and automotive industry related to vehicle specifications, vehicle availability and purchasing, processing and delivery alternatives
• Executes and prioritize day to day requests and activities, complex or routine in accordance with client's acquisitions related policies, procedures, and priorities
• Takes ownership of client issues, act as initial point of contact for escalations, and applies critical thinking and problem solving/root cause analysis to identify solutions for new vehicle related activities
• Creates action plan for continual follow-through on tactical activities; establishes a regular rhythm with the client to report on progress
• Take accountability and ownership in becoming the clients' internal champion for resolution of ordering-related issues
• Facilities handoffs to other teams to ensure consistency and accuracy in day-to-day order management of the client's acquisition needs.
• Develop account strategies and action plans for implementing process improvements that drive best-in-class ordering practices for strategic customers
• Collaborate with FPS Partners, Leads, Managers, Commercial Executives on new vehicle replacement strategies

Requirements

• High school diploma or GED; Bachelor's Degree preferred.
• 1 to 2 years consultative customer experience
• Bilingual (French/English) - 100% fluent in both verbal and written forms
• Experience with Microsoft Suite, including: Word, Excel, PowerPoint, and Outlook or comparable software application.
• Ability to work hybrid work arrangement in our Mississauga office

#LI-SJ1

#LI-Hybrid

What's in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.

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