Job Description

Major Responsibilities of the Role:

Resolve consumer escalated issues, including litigation, insurance claims and escalations to the Office of the President Lead the review and revision of policies / procedures to ensure that consumer expectations are met. Measure complaint activity & communicate consumer and product quality issues to the organization to improve customer satisfaction Documentation of all interactions (capturing conversations with all parties involved). Provide on-going feedback regarding customer requests in order to foster our environment of continuous improvement to deliver the best customer experience to our internal and external customers Escalate issues or concerns related to the consumers' experience

Qualifications

College or University degree, or equivalent in experience, and a minimum of 3 years customer relations experience Must be fluently bilingual in French & English Must have the ability to professionally express oneself confidently and clearly in conversations and interactions with others (written and oral). Ability to ensure that information is passed on to others who should be kept informed Display the maturity required to succeed in a highly interdependent team environment Superior customer service commitment Advanced problem-solving, decision-making, and organizational skills Ability to deal with escalated customer concerns. Ability to have faith in one's own ideas and capability to be successful Willingness to take an independent position in the face of opposition Ability to handle stress of consumer relations issues and problems. Proven leadership skills. Candidates must be available to work a minimum of 40 hours each week within the following timeframes:
-Monday to Friday from 8:30 am to 6:30 pm ATL

-Saturdays from 1:00 pm to 6:00 pm ATL

RotationFiber-Op or comparable high-speed internet must be available in your area

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

Extended health care Work from home
Language:

French (required)
Work Location: Remote